---
title: "Issuetrak 17.5: Create Issues with Zapier, 30-Day Login, Substatus Tracking"
description: Discover Issuetrak 17.5! Get 30-day sticky login, use Zapier to create issues via API v2, and simplify your queue with Close as Duplicate.
---

[Issuetrak Blog | The Latest in Help Desk ](https://www.issuetrak.com/blog)

# [Issuetrak 17.5: Create Issues with Zapier, 30-Day Login, Substatus Tracking](https://www.issuetrak.com/blog/issuetrak-17.5-release)

 Written by [Liz Cook](https://www.issuetrak.com/blog/author/liz-cook) | Oct 28, 2025 7:15:00 PM

We've been busy brewing up something special, and we're thrilled to finally roll out **Issuetrak 17.5**!

This release is packed with features designed to strip away frustration and boost your team's efficiency, whether you're handling a mountain of helpdesk tickets or managing complex projects. Think "quality-of-life" improvements that make a serious impact.

Let's dive into the best parts of 17.5!

 

### API Power-Ups

 

This release is a leap forward, connecting Issuetrak to the tools you already use.

- **Create Issues with Zapier!** Thanks to a major expansion of our **API v2**, you can now easily create new issues. This is a game-changer because it means you can connect Issuetrak to hundreds of other apps using **Zapier**. Turn an email, a form submission, or a Slack message into a new issue with minimal effort.
- **Sticky Login for Issuetrak Authentication: Set It and Forget It.** Tired of constantly logging back into your site? We get it. With **Magic Sign In Phase 2**, your magic links can now keep you signed into Issuetrak for up to **30 days**. Spend less time authenticating and more time tracking!

 

### Solve Problems Smarter & Faster

 

Your team will love these improvements that reduce clutter and increase clarity.

- **Close as Duplicate:** Duplicate issues happen—a lot. Now, when two tickets are twins, you can quickly link them together and close the duplicate in a few clicks. Issuetrak automatically adds a note with a link to the original, so the history is always clean and easy to follow.
- **Track Substatus Duration:** True story: knowing *what* happened is good - but knowing *how long* it took is better. We've added **substatus duration tracking** to our reporting. See exactly how long a ticket sat in "Pending QA" or "Awaiting Customer Reply." This data is invaluable for optimizing your workflow and meeting those tough compliance requirements.

 

### Clarity and Security Enhancements

 

We've added indicators to give you instant insight and a new layer of protection.

- **Instant Indicators:** We added neat little indicators to your **Dashboard** and **Issue Hub**. You'll instantly see a count of **attachments** and whether an issue contains **Billing Line Items** right next to the ticket. No more clicking just to check!
- **Block Risky Files:** Running a high-security environment? You now have the option to block potentially risky file types (like executables and scripts) from being uploaded to your site. It's a simple toggle that helps keep your environment safe.
- **Windows Server 2025 Support:** After some rigorous testing behind the scenes, we've confidently re-introduced support for **Windows Server 2025** to our system requirements.

Issuetrak 17.5 is ready to work harder for you. From even more **powerful API v2 endpoints** (hello, Zapier and "Close as Duplicate"!) to our new extended login duration, these features are designed to help you crush your workflow goals.

Ready to see everything? Dive into the full [**Release Notes**](https://helpcenter.issuetrak.com/home/2340-issuetrak-release-notes) for all the details!

[View full post](https://www.issuetrak.com/blog/issuetrak-17.5-release)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Liz Cook"
  },
  "dateModified" : "2025-10-28T19:15:00.911Z",
  "datePublished" : "2025-10-28T19:15:00Z",
  "headline" : "Issuetrak 17.5 is Here: Less Logging In, More Connectivity, Zero Duplicates!",
  "image" : {
    "@type" : "ImageObject",
    "height" : 1260,
    "url" : "https://4436892.fs1.hubspotusercontent-na1.net/hubfs/4436892/17.1%20Blog%20Banner%20%282%29.png",
    "width" : 2240
  },
  "mainEntityOfPage" : "https://www.issuetrak.com/blog/issuetrak-17.5-release",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60.0,
      "url" : "https://media.issuetrak.com/hubfs/MJTW%20Assets/logos/amp-logo@2x.png",
      "width" : 112.50001
    },
    "name" : "Blog"
  }
}
```