When the Coronavirus pandemic began to more seriously impact the United States in mid-March 2020, many businesses mandated that their employees work from home until further notice. Though businesses are now beginning to reopen and many Americans are slowly heading back into the office, a large chunk of the U.S. workforce is still working remotely…

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“Issue tracking” is a general term that can hold a wide variety of meanings, depending on context. In a business context, an issue can be defined as any task or activity occurring in the course of the day’s work — from complaint management to IT help desk to scheduled building maintenance. When an issue has…

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What is a workflow? Workflows are a series of steps or a process that needs to be completed to finish a goal. The steps could be linear or could contain complex branching. We deal with workflows in some capacity every day, whether it’s the processes we deal with at work or the steps we take…

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The Issuetrak Finance department handles a number of processes for the company, including processing transactions with customers and making administrative updates internally. With a wide span of both internal and external customers, keeping track of tasks, accounts, and daily maintenance can quickly get overwhelming. That’s why the team turns to Issuetrak to help them stay…

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Here at Issuetrak, we’re dedicated to providing each and every one of our customers with the best customer service possible — including our internal customers. Issuetrak’s IT team has the vital task of getting the rest of the company online, providing us with the equipment to do our jobs, and troubleshooting any technical errors that…

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At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers — from implementation to ongoing support…

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When your organization is young and small, purchasing software to assist with your day-to-day processes such as issue tracking and workflow management can cause needless frustration. Trying to get by without issue tracking software could spell costly disaster for your team when problems begin slipping through the cracks. However, dropping a large sum of money…

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Exciting news — we’ve just released a brand-new version of Issuetrak! Issuetrak 11.6 is now available and we can’t wait for you to see our most recent updates. Read on to find out what’s new, what’s changed, and how you can get Issuetrak 11.6 for your organization. Update: Incoming Email Our Development team has been…

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Whether your end users are customers or members of your own organization, collecting and analyzing feedback remains essential to providing excellent customer service. Keeping an ear open to comments not only earns your users’ trust, but it puts your team in a position to understand and manage problems all the more quickly. Running your survey…

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You’re dedicated to giving your clients the best service possible, and that requires a simple and efficient way to collect feedback. Perhaps you’ve been relying on email to field comments up until now, but as your organization and customer base grows, you’ll soon find that using an inbox simply won’t cut it. Still, switching from…

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