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Top Three Reasons Why You Can’t Avoid IT Problems

Tech issues — every organization deals with them. Despite our best efforts to take care of our technology and prevent problems, some issues are beyond anyone’s control. That’s why IT departments are so essential, especially as more and more businesses are moving fully remote or adopting hybrid workspaces that rely heavily on tech to connect Read More »

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Issuetrak Increases Help Desk Efficiency for Credit Unions

Credit unions, like all financial institutions, require functional and up-to-date technology to keep their operations running. When things go wrong and problems arise, issues must be handled as quickly as possible. That’s where the power of Issuetrak comes into play. Issuetrak serves eight credit unions from around the United States for various issue tracking needs. Read More »

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Why Multichannel Support Is Key

There’s no denying that we live in an online world. We may wake up and check our phones for emails and text messages, go to work and sit at a laptop all day, then relax with a tablet to read and browse the internet in the evening. With so many devices at our fingertips each Read More »

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5 IT Help Desk Mistakes to Avoid

In today’s world, the job of an IT Help Desk professional is more important than ever — and more stressful. With so many tickets and requests coming in every day, it can be easy to slip up and make mistakes that can cause your team’s productivity and efficiency to suffer. Be on the lookout for Read More »

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Crafting a Good Customer Feedback Survey

In previous blog posts, we’ve discussed the importance of communicating with your customers to better understand their needs and expectations. One of the best ways to do this is through a customer survey. Surveys provide a platform for gathering essential customer feedback. When crafted and presented effectively, they are powerful tools that help to identify Read More »

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4 Ways to Use Your Knowledge Base

You want to help your customers as much as possible, but customers often prefer to help themselves. Rather than call a number or send off an email to get an answer from a support team, a growing number of consumers would rather take matters into their own hands. About 53 percent of online adults in Read More »

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Customer Spotlight – Numerica Credit Union

Numerica Credit Union tracks help desk issues and workflow processes with Issuetrak. business challenge Before Issuetrak, Numerica was using a web application developed in house to keep track of their workflow and help desk needs. While that worked for a while, Numerica’s needs expanded over time. According to Assistant Vice President of Network and Security, Read More »

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