What Is Identity Management (and Why Is it Important)?

Security is essential for every organization, especially when you have many employees using multiple different systems with unique levels of access. Most organizations will utilize some form of identity management to ensure that all of the moving parts are accounted for — that each individual within the system has the proper access and that data Read More »

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Neptune Equipment Keeps Tabs on Hundreds of Assets with Issuetrak

  ⟵ Back to Customer Stories Neptune equipment keeps tabs on hundreds of assets with Issuetrak business challenge Cincinnati-based Neptune Equipment Company has served the water utility industry for three generations. The family owned company provides water meter replacement, meter testing and reading, GPS location, fire hydrants, and other services. Through its Field and Technical Read More »

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Anderson Power Products Discover Help Desk Software Solution

  ⟵ Back to Customer Stories Anderson Power Products discover help desk software solution Anderson Power Products resolve global help desk issues faster with Issuetrak. Business Challenge Started in 1877 in Boston, Anderson Power Products (APP) has a long history of innovation – from inventing the first trolley pole for electric railways to providing connectors Read More »

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Answer Quest Technologies Delivers on Customer Support

  ⟵ Back to Customer Stories Answer Quest Technologies delivers on customer support Business Challenge Tracking Customer Support Issues For 15 years, Answer Quest Technologies, Inc. has delivered software training to organizations across the Mid-Atlantic region. When the company added web development services, it found a new and pressing need for a tool to manage Read More »

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Help Desk Solution is Optimal fit for Zoological Record Keeping System

  ⟵ Back to Customer Stories Help desk solution is optimal fit for Zoological record keeping system business challenge “We were getting ready to introduce ZIMS (Zoological Information Management System) that will completely revolutionize how zoos and aquariums around the world keep track of their animal records,” says Elisabeth Hunt, director of training and technical Read More »

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Way Beyond Help Desk: How We Use Issuetrak Software

  ⟵ Back to Customer Stories Way Beyond Help Desk:How We Use Issuetrak Software In the typical organization, setting up a new employee to start work requires multiple steps – and countless calls and emails – with staff across the company: human resources, payroll, information technology, facilities, training and management. Yet at software maker Issuetrak, Read More »

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