4 Common School Transportation Complaints

With school transportation departments shuttling hundreds of children to and from their classes each day, it’s inevitable that complaints from students, parents, and the general public may occur. Gathering feedback is important — these comments and complaints ensure that everything is working as it should and that parents and students are satisfied with the level Read More »

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LCPS Uses Issuetrak for Around-the-Clock Complaint Management

  ⟵ Back to Customer Stories LCPS Uses Issuetrak for Around-the-Clock Complaint Management The Transportation Department at Loudoun County Public Schools transports over 60,000 students to and from their classes every day. With such a high volume of children traveling on buses daily, it’s essential that the district provides an easy, quick, round-the-clock way for Read More »

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Auburn University optimizes help desk operations with Issuetrak

  ⟵ Back to Customer Stories Auburn Universityoptimizes help desk operations with Issuetrak “Customer service is the best. [Support team members] respond promptly and will work through any problem or concern you have with professionalism.” Andrew Stadler, Harbert College of Business Customer Overview The Harbert College of Business operates out of Auburn University in the Read More »

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Spartanburg Community College gives A+ for support

  ⟵ Back to Customer Stories Spartanburg Community College gives A+ for support Business Challenge Spartanburg Community College (SCC), located in the Upstate area of South Carolina, is a public, suburban, two-year comprehensive, open-admission institution of higher education with five campuses spread across Spartanburg, Cherokee, and Union counties. They needed a better ticket management system Read More »

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Help desk organized for Williamsburg – James City County Public Schools

  ⟵ Back to Customer Stories Help desk organized for Williamsburg – James City County Public Schools Business Challenge Widespread misorganization causes IT headaches Located in southeast Virginia, Williamsburg-James City County Public Schools serves 10,000 students in 15 schools. An IT team of 21 supports the district’s 1,800 staff, with some team members dedicated to Read More »

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Issuetrak Help Desk Software Powers Renaissance Academy

  ⟵ Back to Customer Stories Issuetrak help desk software powers Renaissance Academy Charter School Keeps Staff & Students on Task with Responsive Help Desk Support Business Challenge A tuition-free public charter school in Phoenixville, PA, 45 minutes northwest of Philadelphia, the Renaissance Academy serves grades K-12 with a high-quality liberal arts, college preparatory education. Read More »

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