Our three most powerful automation tools make it easier than ever to assign, escalate, and update issues as they move towards resolution.
Auto Assignment takes the guesswork out of assignment and helps your team get to work without delay. Issuetrak makes sure the issue reaches the right person the minute it’s submitted. (We even have a Round Robin feature!)
Escalation Rules ensure no issue gets left behind (or forgotten). Issues automatically escalate if they sit untouched for too long, or if they meet certain conditions that your team determines.
Substatus Rules prevent agents from butting heads and make it easy to notify everyone at a glance when an issue has moved to the next stage of resolution.
Incoming Email (IEM)
Keep your issue pipeline flowing with an easy, instant way to convert emails into new issues.
Submit new issues at the press of a button, whenever and wherever you need to. No forms, no fuss!
Anyone with your designated IEM email address can submit - no need to log in.
Save time by easily adding notes via email reply without having to update issues manually.
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Save time with Issuetrak's advanced automation.
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