The following story and user roles provide context for your demo. The Community First Hospital example represents just one of the many industry and use case scenarios for Issuetrak. If you need us, call +1 (866) 477-8387.
Community First Hospital serves patients in the local community. They use Issuetrak for all their internal operations, including patient complaint tracking and hospital incident management. Every department can submit or be assigned issues, including Human Resources, Facilities/Building Maintenance, Patient Services, and Accounting. The Administrative team even uses the system to respond to patient and visitor emails and questions.
The following employees at Community First Hospital demonstrate a few different User roles you can experience in the demo:
Bill manages the issue tracking desk. He’s got a view into all the open issues and who’s handling what. Bill operates from the dashboards and reports.
Tanisha is a technician who handles issues. She gets an auto-alert when she’s assigned a new issue, and she uses the Issuetrak site to log her progress.
Jose works in Patient Services. If equipment breaks or he has another issue, he can submit a ticket that’s automatically routed to the right department and person.
while you’re in the demo, try…
Scheduling a report
Checking/updating an issue status
Submitting an issue using our Quick Pick template
now you’re ready!
On the next page, you’ll be asked to login with whichever username and password matches the User role you’d like to experience. Have fun, and don’t forget to call us at +1 (866) 477-8387 or email email@example.com if you need help!