The following story and user roles provide context for your demo. The Primary Bank example represents just one of the many industry and use case scenarios for Issuetrak. If you need us, call +1 (866) 477-8387.
Primary Bank is a small regional bank with five branches. They use Issuetrak to capture their IT help desk requests from all bank departments. Any employee can log into the system to submit or see their requests. Several Primary Bank employees travel between branches and use Issuetrak’s Asset Management module to track equipment, including loaner assets.
The following employees at Primary Bank demonstrate a few different User roles you can experience in the demo:
June is the IT Administrator of Primary Bank’s Issuetrak site. She oversees how technicians handle tickets as well as timeliness. She uses dashboards and reports to identify trends, such as issue types, across departments.
Raymond is an IT Technician who handles help desk tickets from various bank departments and employees. He gets an auto-alert for each new issue assigned to him, and he uses the Issuetrak site to log his progress.
Megan is an employee who can submit requests. If she has an issue, for example, with hardware, applications, or setting a password, she can easily submit a ticket that’s automatically routed to the right place.
while you’re in the demo, try…
Scheduling a report
Checking/updating an issue status
Submitting an issue using our Quick Pick template
now you’re ready!
On the next page, you’ll be asked to login with whichever username and password matches the User role you’d like to experience. Have fun, and don’t forget to call us at +1 (866) 477-8387 or email firstname.lastname@example.org if you need help!