welcome to the issuetrak demo for customer support.
The following story and user roles provide context for your demo. The Smith Windows example represents just one of the many industry and use case scenarios for Issuetrak. If you need us, call +1 (866) 477-8387.
Smith Windows manufactures a line of windows. They use Issuetrak to handle customer support requests from the companies that purchase their windows. Customers submit requests for concerns about bad materials, questions about performance, or inquiries about warranties for return/replacement. Customers contact them by email or by calling a CSR.
The following employees at Smith Windows demonstrate a few different User roles you can experience in the demo:
James is the owner of Smith Windows. He’s in charge of managing his team’s process for handling customer requests. He ensures technicians are handling requests in a timely manner.
Johnny is a customer service representative who handles return requests. He takes customers calls and also gets auto-alerts for new requests assigned to him. He uses Issuetrak to log his progress and close requests.
Landon is a construction manager at Impressive Builders, a Smith Windows customer. If an item he orders is defective, he submits a customer request by email or calls up a CSR.
while you’re in the demo, try…
Scheduling a report
Checking/updating an issue status
Submitting an issue using our
Quick Pick template
now you’re ready!
On the next page, you’ll be asked to login with whichever username and password matches the User role you’d like to experience. Have fun, and don’t forget to call us at +1 (866) 477-8387 or email firstname.lastname@example.org if you need help!