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Test drive the most adaptive customer support application & take customer satisfaction to the next level. Tell us a little about yourself & we’ll get you started.
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issuetrak is loaded with features you need most.
communicate + update
- Submit and update tickets via mobile, email, or online portal
- Manage customer communication in one place
- Automatically notify users when their requests are received & resolved
automate + customize
- Auto-assign tasks/requests
- Auto-convert emails to issues
- Auto-escalate issues
- Customize forms and templates
- Create unlimited user-defined fields
track + report
- Get at-a-glance, Dashboard metrics
- Use Attachments to provide supporting data for issues
- View unassigned, escalated, and open issues
- Set alerts/notifications for issue submission and steps
Our users just want to do everything in Issuetrak. It is rock solid, and we are extremely happy with it.
Issuetrak is fully utilized throughout Ferrotec. All my customers (end-users, clerks, supervisors, management, and executive) utilize Issuetrak to initiate issues, projects, action items, knowledge ba…
And this is why I keep coming back. You folks are great! It’s going to save us literally hundreds of man hours and ensure we have consistency between the organizations. I very much appreciate the re…
We’re using Issuetrak for all our site issue management needs, as well as our modification suggestions and management process. The fact that the application is web-based means that we can have users i…
My experience with Issuetrak has been wonderful. The product is easy to use and the support is great!
I wanted to take a minute and tell you how great I think Issuetrak is. I have never worked with a program that is so easy to use. Mike Wright did an outstanding job helping me with the initial set up …
We went live on Issuetrak last week between the U.S. and India, and this is awesome. I only hope our software package is as easy to use as yours is. I know we are pretty small, but as we grow, we will…
Couldn’t do my job without Issuetrak.
Your support is exceptional and your product is too! I have hired several techs that worked for me at another company, where we used Magic. They had no idea how much they hated Magic until they starte…
I’m learning the administration of Issuetrak, and I must say your people have done an excellent job.
solve your issues in one worry-free place.
Let us show you how Issuetrak can resolve issues, speed up your workflow, and boost profits.