Complaint management software for improved customer satisfaction.

Worry-free complaint and compliance tracking.

Keep customers satisfied and improve safety protocol. Manage complaints and maintain compliance with Issuetrak.

Issuetrak Customer Statisfaction Software Customers
Issuetrak Customer Satisfaction Software Customers

Organize and respond to complaints and concerns.

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Notifications
Let employees or customers know when complaints receive updates, keeping everyone involved in the process informed.

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Customizable Forms and Fields
Customize forms and templates and create unlimited user-defined fields

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Multi-Channel Complaint Submissions
Submit and update complaints wherever you need to: via mobile, email, online portal, or web form.

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Automation Tools
Streamline the complaint resolution process by assigning and escalating tickets automatically.

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Reports and Dashboards
Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more. Run detailed summary reports or create and run specific queries to see the data most important to you.

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Task Manager
Use the Task Manager to create checklists and branching workflows for step-by-step processes, notifying each person when it’s their turn to contribute.

Solve your issues in one worry-free place.

A flexible solution that works across industries.

municipalities-80

municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.


road complaints · code violations · education concerns · housing issues · complaints against employees
education-80

education

Monitor complaints from students, parents, teachers, staff, and the community.


harassment + bullying · complaints against teachers · bussing / transportation complaints · parent concerns + requests · grade disputes
finance-80

finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.


mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more
restaurants-80

restaurants

Track complaints and compliments from customers, vendors, and employees.


food + drink complaints · restroom cleanliness concerns · service complaints · wait time complaints · compliments on food and / or service
healthcare-80

healthcare

Manage complaints and
incidents to ensure safety and compliance.


room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
more-80

and
much more

A flexible solution that works across industries

municipalities-80

municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.


road complaints · code violations · education concerns · housing issues · complaints against employees
education-80

education

Monitor complaints from students, parents, teachers, staff, and the community.


harassment + bullying · complaints against teachers · bussing / transportation complaints · parent concerns + requests · grade disputes
finance-80

finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.


mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more
restaurants-80

restaurants

Track complaints and compliments from customers, vendors, and employees.


food + drink complaints · restroom cleanliness concerns · service complaints · wait time complaints · compliments on food and / or service
healthcare-80

healthcare

Manage complaints and
incidents to ensure safety and compliance.


room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
more-80

and
much more

Featured case study

Silver Diner Restaurant

“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”

Take issuetrak for a test drive.