complaint management software that does the trick

Worry-free complaint and compliance tracking.

Keep customers happy and people safe. Manage complaints and incidents with Issuetrak and maintain compliance.

Issuetrak Customer Statisfaction Software Customers
Issuetrak Customer Satisfaction Software Customers

don’t let any complaint or concern go unchecked

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Notifications Keep Everyone Updated
Let employees or customers know when updates are added, keeping everyone that needs to know informed.

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Customize to Fit Your Needs
Customize forms and templates and create unlimited user-defined fields. Include exactly what you need, where you need it.

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Desktop, Mobile, and Web Forms
Submit and update complaints via mobile, email, online portal, or web form. Easily add notes for quick updates, use a process to handle resolution steps, and include a detailed resolution.

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Analyze Data with Dashboard Reports
Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more. Run detailed summary reports, or create and run specific queries to see the data most important to you.

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Streamline With Automation
Auto-assign complaints, convert emails to complaint tickets, and automatically escalate when you need to.

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Manage Complaints Through Alerts and Task Flows
Set alerts for complaint submission and create repeating processes for resolution. Use Attachments to add supporting data to complaints.

don’t let any complaint or concern go unchecked

cm-always-know-150

Notifications Keep Everyone Updated
Let employees or customers know when updates are added, keeping everyone that needs to know informed.

cm-your-way-150-TP

Customize to Fit Your Needs
Customize forms and templates and create unlimited user-defined fields. Include exactly what you need, where you need it.

cm-manage-150

Desktop, Mobile, and Web Forms
Submit and update complaints via mobile, email, online portal, or web form. Easily add notes for quick updates, use a process to handle resolution steps, and include a detailed resolution.

features-metrics-150-TP

Analyze Data with Dashboard Reports
Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more. Run detailed summary reports, or create and run specific queries to see the data most important to you.

features-auto-streamline-150

Streamline With Automation
Auto-assign complaints, convert emails to complaint tickets, and automatically escalate when you need to.

cm-under-control-150

Manage Complaints Through Alerts and Task Flows
Set alerts for complaint submission and create repeating processes for resolution. Use Attachments to add supporting data to complaints.

Solve your issues in one worry-free place.

a flexible solution that works across industries

municipalities-80

municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.


road complaints · code violations · education concerns · housing issues · complaints against employees
education-80

education

Monitor complaints from students, parents, teachers, staff, and the community.


harassment + bullying · complaints against teachers · bussing / transportation complaints · parent concerns + requests · grade disputes
finance-80

finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.


mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more
restaurants-80

restaurants

Track complaints and compliments from customers, vendors, and employees.


food + drink complaints · restroom cleanliness concerns · service complaints · wait time complaints · compliments on food and / or service
healthcare-80

healthcare

Manage complaints and
incidents to ensure safety and compliance.


room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
more-80

and
much more

a flexible solution that works across industries

municipalities-80

municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.


road complaints · code violations · education concerns · housing issues · complaints against employees
education-80

education

Monitor complaints from students, parents, teachers, staff, and the community.


harassment + bullying · complaints against teachers · bussing / transportation complaints · parent concerns + requests · grade disputes
finance-80

finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.


mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more
restaurants-80

restaurants

Track complaints and compliments from customers, vendors, and employees.


food + drink complaints · restroom cleanliness concerns · service complaints · wait time complaints · compliments on food and / or service
healthcare-80

healthcare

Manage complaints and
incidents to ensure safety and compliance.


room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
more-80

and
much more

featured case study

Silver Diner Restaurant

“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”

Take issuetrak for a test drive.