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Complaint management software for improved customer satisfaction.

Worry-free complaint and compliance tracking.

Keep customers satisfied and improve safety protocol. Manage complaints and maintain compliance with Issuetrak.

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Organize and respond to complaints and concerns.

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Notifications
Let employees or customers know when complaints receive updates, keeping everyone involved in the process informed.

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Customizable Forms and Fields
Customize forms and templates and create unlimited user-defined fields

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Multi-Channel Complaint Submissions
Submit and update complaints wherever you need to: via mobile, email, online portal, or web form.

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Automation Tools
Streamline the complaint resolution process by assigning and escalating tickets automatically.

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Reports and Dashboards
Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more. Run detailed summary reports or create and run specific queries to see the data most important to you.

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Task Manager
Use the Task Manager to create checklists and branching workflows for step-by-step processes, notifying each person when it’s their turn to contribute.

Solve your issues in one worry-free place.

A flexible solution that works across industries.

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municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.


road complaints · code violations · education concerns · housing issues · complaints against employees
education-80

education

Monitor complaints from students, parents, teachers, staff, and the community.


harassment + bullying · complaints against teachers · bussing / transportation complaints · parent concerns + requests · grade disputes
finance-80

finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.


mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more
restaurants-80

restaurants

Track complaints and compliments from customers, vendors, and employees.


food + drink complaints · restroom cleanliness concerns · service complaints · wait time complaints · compliments on food and / or service
healthcare-80

healthcare

Manage complaints and
incidents to ensure safety and compliance.


room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
more-80

and
much more

A flexible solution that works across industries

municipalities-80

municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.


road complaints · code violations · education concerns · housing issues · complaints against employees
education-80

education

Monitor complaints from students, parents, teachers, staff, and the community.


harassment + bullying · complaints against teachers · bussing / transportation complaints · parent concerns + requests · grade disputes
finance-80

finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.


mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more
restaurants-80

restaurants

Track complaints and compliments from customers, vendors, and employees.


food + drink complaints · restroom cleanliness concerns · service complaints · wait time complaints · compliments on food and / or service
healthcare-80

healthcare

Manage complaints and
incidents to ensure safety and compliance.


room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
more-80

and
much more

Featured case study

Silver Diner Restaurant

“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”

Take issuetrak for a test drive.