careers

At Issuetrak, we believe passion and craftsmanship are instrumental to developing industry-leading solutions and providing our customers with the very best service and software experience.

And, we know that it takes an awesome team to achieve these goals.

Culture

We’re excited about what we do—all of us, no matter what our role. We’re collaborative and open, and we value diversity and a dynamic workplace where everyone’s voice is heard. We like to laugh as much as we like to innovate (preferably at the same time!). And, hey, we’ve been voted one of the best places to work in Hampton Roads!

Enrichment

We want to help our employees enrich their personal and professional lives and to feel empowered through learning. So, we invest in growing their talent through ongoing education and skill development. We also provide opportunities for leadership training and internal advancement.

Balance

We value work-life balance. To help with this, we provide generous PTO as soon as you start working. If you’re sick, we understand you need to rest up. And, when you need to renew and rejuvenate, we encourage you to take time off.

Every work day feels like a new adventure with a bunch of close family and friends. I can’t imagine working anywhere else!
Lisa CockrellDevelopment Manager

perks + benefits

We take care of our team members with a competitive salary and comprehensive benefits package that includes a robust healthcare plan, matching 401K, and plenty of PTO. We also provide things like ergonomically designed chairs, standup desks, and new technology to make working here comfortable and exciting. Our team loves to socialize, so we regularly go out for food and drink or get together onsite for a company “brewdiggety.”

we're hiring!

If Issuetrak sounds like the kind of place you’d like to work, let us know! Even if we don’t have a position currently listed, we’re always interested in meeting and talking with passionate and creative people. You can contact us at hr@issuetrak.com.

Technical Support Analyst

DESCRIPTION

Provide technical assistance to our customers and prospects for all areas of the Issuetrak Software product.

RESPONSIBILITIES

  • Provide end to end customer support and technical issue resolution for customers and prospects via E-Mail, phone, chat, our tracking software, and other electronic medium.
  • Assist internal/external customers and prospects with Issuetrak installation, configuration and troubleshooting.
  • Create new user accounts for customers and prospects.
  • Troubleshoot Issuetrak related problems dealing with SQL Server, IIS configuration, Active Directory, E-mail processing (Exchange, POP3, and SMTP) and Windows Server configuration.
  • Replicate problems within a test environment in order to escalate to the development team for additional assistance.
  • Manage, communicate and escalate issues to the appropriate group or individual for resolution.
  • Assist the IT Department as needed for various projects and/or support internal team members with Issuetrak or IT related issues.
  • Maintain, update, and utilize a knowledge-base for troubleshooting known issues. This includes adding new content to the knowledge-base as needed.
  • Make recommendations for changes/improvements to the Issuetrak Software product.
  • Assist with identifying/analyzing issue trends.
  • Train other team members on specific technical topics as needed.
  • Be a role model for the Issuetrak team culture.
  • Other duties as assigned.

REQUIREMENTS:

  • Excellent written, verbal, and interpersonal communication skills are a must.
  • Must be available to work Mon.-Fri. 11am-8pm after training is completed.
  • Strong troubleshooting skills with the ability to adapt to the skill level of the customer.
  • At least 2 years of Help-desk and/or technical support experience.
  • Two year of college or technical school.
  • Working knowledge of Active Directory, Exchange Server, SQL Server, IIS, and Windows Server 2008+, IE, Firefox, Chrome and general website configuration/troubleshooting,
  • Proficiency with Microsoft technologies and web application hosting.
  • IT networking troubleshooting skills.
  • Ability to effectively prioritize work in a fast paced environment.
  • Ability to work independently and as a part of a team as needed.

Apply now

UI/UX Designer

DESCRIPTION

Building rock-solid issue tracking software doesn’t happen by accident. We apply passion and craftsmanship to developing industry-leading solutions. If crafting high-quality software is your passion, keep reading.

DOES THIS SOUND LIKE YOU?

You work tirelessly to understand the motivations, frustrations, and preferences of your target audience. You welcome the opportunity to participate in all phases of product development, including research, ideation, design, implementation, and testing. You can assist in the execution of research initiatives to gather data that informs product decisions, and you can effectively present findings to stakeholders. You’re a champion for design culture, and can lead in-house training sessions to help your team understand its importance. You’re skilled, personable, passionate about what you do, and willing to share your knowledge, insights, and talents with those around you.

Requirements:

  • Experience working with Software Engineers, QA/Test Engineers, and Product Managers in an Agile environment
  • Proficiency with Adobe Creative Suite, especially Photoshop and Illustrator.
  • Experience producing UX artifacts, including: wireframes, user personas, interaction models, specifications, and user task flows
  • Experience developing style guides
  • Experience maintaining a pattern library that can be used to govern the look and feel of an application across platforms and devices
  • Proficient in writing HTML and CSS; JavaScript is a plus

Apply now

Why Work at Issuetrak

Because at Issuetrak, YOU count!  We have an environment that fosters creative thinking, respects your contributions, and supports your success to strengthen the company and our brand.

We offer:

  • Comprehensive Health, Dental, and Vision plans available for you and your family
  • Company paid Life Insurance, Short and Long Term Disability, AD&D
  • Tax-advantaged Flexible Spending Account, Dependent Care Account, and Health Reimbursement Account
  • IRA retirement plan with corporate matching
  • Generous PTO and paid holidays
  • Fitness/gym membership reimbursement and other wellness activities
  • Engaging company events such as quarterly outings, team activities, monthly socials and company all-hands breakfast meeting.
  • Community Service/Volunteer days
  • Repeatedly voted one of the BEST places to work in Hampton Roads

Take it for a test drive.

Let us show you how Issuetrak can resolve issues, speed up your workflow, and boost profits.

Try it now

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Issuetrak
User Conference

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Use promo code: EARLYBIRD.