it’s nice to meet you!
At Issuetrak, we work hard for our customers. Our mission is to use company-wide talent and an innovative spirit to deliver awesome issue-tracking software and support.
We love what we do
Issuetrak is a fast-paced, agile software company based in the Hampton Roads area of Virginia. We’ve got a 20-year track record of successfully developing issue-tracking and process management software for companies of all sizes. We’re stoked on innovation and we love data, and we’re harnessing the power of both to develop a next generation product. We are a customer-centric company with a dedicated vision of creating the most robust and versatile software solution for our clients. And, we aren’t afraid to take risks to make this happen.
Meet Our Team
Hank has served many roles at Issuetrak since founding the company. He holds a degree from Old Dominion University and has been programming since the 70s. In 1992, Hank started Virginia-based Luhring & Associates, a custom software development company that later became Issuetrak after the successful launch of a web-based app for submitting support requests online. His continuing passion for a customer-focused and data-driven company continues to inspire us all!
Dan’s history with Issuetrak started with an early curiosity about “how things work,” which got him into trouble for dismantling things but also led to his interest in computer science. Years ago, he started programming in Visual Basic for the Issuetrak CRM, and he recently developed some programmatic automations to QA testing in both PHP and C#. Dan holds a degree in Music Technology and Percussion Performance from Virginia Tech. He loves simplicity and brings an energetic, responsive, and visionary outlook to the Development and Support teams. What a well-rounded guy!
Rusty started doing financial analysis and forecasting since the first financial modeling packages came on the market in the late 70s. He has a background in development and sales and has his own financial software for businesses called Survivalware. He has a passion for financial modeling, problem solving, helping others succeed in business, and cycling. He’s been “car-free” for 5 years and has logged over 30,000 miles riding his bicycle during this time! He recently reached his goal of cycling 1,000 miles in one month. Way to go, Rusty!
Paul has been running the day-to-day Issuetrak show since 2009. He’s also served as Sales Manager and HR Director—really, he can do almost all the jobs. Before joining Issuetrak, he oversaw business operations at Volvo North America. Paul graduated from New York’s Pace University with a degree in Business Administration, and he’s also a certified ISO 9000 and 14000 auditor. Paul means business and works hard to keep us legal, in compliance, and more or less “in line.”
Sarah joined Issuetrak in 2014 and brings a diverse background to her position. She’s interested in rhetoric, social media, and learning strategies, and claims to be writing a dissertation. She’s taught many college English courses and has published a few research articles on social media and web-based applications. Sarah draws from her academic experiences to help her persuade the masses that Issuetrak will solve all their problems (and it will)!
Mike is an Issuetrak veteran—he’s been here since 1998 after all! From custom programmer to Support Team Manager, Mike held a number of roles at Issuetrak before launching the Professional Services department in 2007. As Director of Professional Services, Mike is sort of the “King of Configuration” who oversees customer training and consulting, and ensures customers get the most out of their Issuetrak investment! Mike holds a degree in Management from Virginia Tech, as well as a degree in Computer and Information Science from ECPI.
Dan joined Issuetrak in 2012. With over 10 years of combined IT and management experience, he keeps all aspects of Issuetrak’s IT and Support department in check! Don’t mess with Dan when it comes to his standards for security, performance, and—most important—awesome customer service (he gets really serious, really quickly…). Dan holds numerous system, vendor, and Microsoft certifications, and has held several positions prior to starting at Issuetrak, including corporate account manager, technical support analyst supervisor, and business owner.
Melanie loves knowing what makes businesses tick and what goes on behind the scenes. Prior to joining the Issuetrak team, she was a property manager. She also has extensive customer care experience in the healthcare, education, and non-profit areas. Melanie enjoys finding out what our customers need and promoting their requests and concerns to Issuetrak leadership. She loves staying active and pulls energy from running and biking. Melanie is also a member of a non-profit that supports children with health challenges.
Alex joined Issuetrak in 2014 as a Technical Support Analyst. Born in Russia, she moved to Virginia Beach in 2006 after studying both English and Public Relations. Growing up, her mom was a database administrator, so Alex continued her studies in Information Technology at TCC. She brings a background in customer and technical support and a passion for exercise, including cycling, kayaking, running, and swimming. She and her husband organize non-profit demonstrations of solar energy and are also involved in local green energy groups, wanting to leave the planet better than they found it.
Like the industry, our vision is ever-evolving.
Issuetrak will strive to know more about itself, its potential, and its resources. We’ll accomplish this through data-driven discussions and decisions, and by setting an expectation for employee and departmental accountability. Most importantly, we’ll leverage and encourage employee interests and strengths to create a culture of company-wide innovation.
the ultimate product
Issuetrak will create the best product possible for its customers. We’ll do this by continuing to build strong customer relationships and by understanding the evolving issue-tracking challenges and needs of our customers. Our company will take innovative leaps for the betterment of our partners. This means taking risks and occasionally missing the mark to eventually get it right.
We look at ways to make big improvements, in our product and everyday processes. We aren’t afraid to make mistakes. We’re open to ideas from our colleagues and give them support and encouragement.
We are focused on getting things done. We don’t sit back. We keep moving forward.
We are good at what we do. We strive to do things right the first time. We value knowledge from all sources and use it to enhance our strengths and overcome our weaknesses.
We understand that none of us has all the answers. We acknowledge our humanness and the humanness of others. We celebrate the wins, no matter whose ideas they are.
Our ultimate success depends on our ability to collaborate with colleagues and customers in a way that builds exceptional results.
Our vision of success includes treating all individuals with dignity. We recognize that our colleagues and customers have valuable contributions to make.
Our ability to help customers succeed is based on strong professional and personal relationships. We listen to, appreciate, and are responsive to our colleagues and customers.
Our actions are guided by fairness and integrity. We follow through and strive to do what is right.
If we make a commitment, we do our best to follow through. If we make a mistake, we own it, address it, and move forward.