Make the most of your IssueTrak.
IssueTrak's Professional Services Team provides a variety of services to assist IssueTrak customers in maximizing the potential of their IssueTrak system. These services include training, implementation, configuration assistance, optimization services, and consulting.
|
|
|
|
One of the most satisfying experiences working with Heather has been her consistent ability to follow-up and follow-through, not some of the time but every time.
Dione Carlock
Maricopa County Public Works
|
|
|
|
|
|
Professional Services – On Site
Onsite services offer the most comprehensive training from our Professional Services Department. Configuration, training and personalized one on one time with your trainer ensures you have the most effective setup of IssueTrak. In one day or subsequent days, we can train users, administrators and meet with management to be certain that your IssueTrak system will meet the goals of your organization. Existing customers may take advantage of this to train new employees, expand usage across departments, or to optimize their current setup.
|
|
|
|
|
JumpStart
Designed to help new customers quickly set-up and configure IssueTrak in the most effective and efficient manner for their organization and business goals. In addition to individualized configuration and implementation assistance, this remote service includes basic Administrator training
|
|
|
|
|
Tune Up
Designed to help existing customers ensure they are getting the most out of IssueTrak. Potential topics for this remote session include: reviewing current setup and un-utilized features, introducing IssueTrak to new administrators, or discussing new business goals or needs.
|
|
|
|
|
Administrator Training
This in-depth training session will provide you with the information and best practices necessary to use IssueTrak to support your business processes and procedures. General topics covered include organization structures, user roles and attributes, issue and task management, projects, knowledge management, automatic assignment, recurring issues, email notifications, escalation rules, service level agreements and reporting. Administrator training is conducted via phone and web conference and lasts about 2 hours.
|
|
|
|
|
User (non-administrator) Training
User training is designed to empower your non-administrative users with the information necessary to use IssueTrak successfully. Users will be familiarized with submitting issues, creating searches, using the knowledge base, setting personal preferences and more. User training is conducted via phone and web conference and lasts about 2 hours.
|
|
|
|
|
Professional Services - Hourly
General remote services include training, consulting, configuration and implementation assistance.
|
|
|
|
|
Professional Services Training Options
|
|
|
|
|
