Getting Started
Configuration is done easily through checkboxes so no programming knowledge is required. A JumpStart training program with our Professional Services Team is available to walk you through every step of your configuration.
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Easy for your Staff
Your support staff can handle issues anywhere they have web access, even through a mobile device. Various features including automatic assignments, allow you to route issues to the proper technician immediately upon receipt. Our Task Manager allows you control and accountability over your most common processes.
Easy for your Customers
Allow your users to submit and update their own issues through the web portal or by sending a simple email.* Fields on the screen are permission driven so your users only see what's relevant to them, making their experience simple and clean.
Rapid Deployment
You can begin using IssueTrak almost instantly. The web-based software is very easy to set up – an automated installer walks you through the steps. You can be up and running in as little as 60-90 minutes.
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IssueTrak Mobile
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