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Having a tool like IssueTrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.
Jimmy Aguilar
Silver Diner
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I can honestly say that there is no software vendor I deal with that gives me the level of support and attention everyone at IssueTrak does. Thank you for all of your help and I look forward to bigger and better things from both your software and your company.
Donald A. Farland
Raytheon
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Everything is great. I guarantee that I will gladly recommend Issuetrak to anyone who needs helpdesk software. The product and the people that represent the product are what counts and I have not been disappointed with either. It is a pleasure working with the people at Issuetrak and thanks for the help you have provided thus far!!!!
Mark Andres
Citibank
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The fact that the application is web based means that we can have users in our Warehouse, Call Center and Support areas. The data...has already proved invaluable in assessing our reaction to problems, as well as the workflow thru-put of staff. Email notification for critical issues is a fantastic monitoring tool.
Chris Smart
Ralph Lauren
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My experience with IssueTrak has been wonderful. The product is easy to use and the support is great!
Norm Cushing
University of Arizona
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Thanks, you rock!...Out of all the
different companies we work with, you guys seriously have been the most responsive to our needs
and the development of your software.
Dave Robinet
Magna Steyr
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Things are going great. We've been using IssueTrak since August 1st and it's been a big hit. The support we've received from everyone at IssueTrak has been amazing.
Thanks.
Jerry Cruz
American Society for Microbiology
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IssueTrak has gone from a good idea to a business critical resource in less than 12 months. It has been enthusiastically received by our production, Information Technology, HR and Marketing/Communications Departments.
Thank you.
Mark Hollis
Girl Scouts
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More Testimonials
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April 26, 2016
Response was very quick! I love working with your support team!!!
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April 28, 2012
I cannot express enough how professional, patient and knowledgeable that your support technician was. She was AWESOME.
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April 27, 2012
Response was quick and advice was spot on. I'm very happy with the product and the excellent support!
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April 27, 2012
Response was quick and advice was spot on. I'm very happy with the product and the excellent support!
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April 26, 2012
Dino was awesome as always!
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April 25, 2012
The IT staff is so FANTASTIC!!!
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April 25, 2012
Service was excellent.
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April 24, 2012
Excellent as always -
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April 23, 2012
Technical support was very helpful and extremely patient. Took the time to really help me understand the system as a new user.
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April 23, 2012
Excellent customer relations: listening to the problem, identifying the area within the system, coordinating a resolution, and providing a resolution within a very reasonable time period.
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April 20, 2012
IssueTrak support has always been very knowledgeable and responsive to all of my support needs. I'm glad to have this product as an extension of support to our company.
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April 20, 2012
Julian is my hero.
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April 19, 2012
Great help and great service for a quality product and company. We have used your product for over 8 years now, and it continues to validate the initial decision and investment in your product.
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April 17, 2012
You guys are always quick to respond and to help us figure out the best way to handle different situations. Thanks!
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April 15, 2012
I had barely submitted the E-mail to support when Chris called and helped me with my issue. How can you ever improve on that type of service?? :)
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April 15, 2012
Mike is an amazing Instructor!
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April 13, 2012
As always, staff is right on top if things. Had two issues and both fixed within an hour or less of submission.
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April 12, 2012
Excellent assistance. Very knowledgeable and helpful.
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April 10, 2012
I have never had anything but excellent service from you all. Thanks again!
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April 09, 2012
Great help - pointed to the KB articles I needed - problem solved. System is working on new servers without issue - thanks!
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April 09, 2012
Over the years, I have had nothing but great service from your team. Mike was no exception. He was knowledgeable, fast with a solution, courteous, and responsive. It is always great when the tech keeps the customer in the loop.
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April 07, 2012
I had an issue due to an email domain change and i called twice in two days and in each case Patrick and Julian were very responsive and more than willing to assist. Excellent customer service, i will make sure i mention this to my IT colleagues.
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April 06, 2012
Dino always can be counted on to have the answer I need. And quickly too.
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April 06, 2012
Have loved the experience of dealing with IssueTrak. Heather,Kim and the other tech support people have been fantastic at getting us up and running. We now look forward to what IssueTrak can do for our business and our customers.
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April 05, 2012
IssueTrak reps are ALWAYS knowledgeable and professional!
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April 04, 2012
Just wanted to tell you that I love all my IssueTrak people, from Pro Services to the fantastic Support Group.
-Dione Carlock
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March 21, 2012
Thanks Julian and Paul for answering my question so quickly. Within 30 minutes sending my request for help, I had an answer.
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March 19, 2012
Great service!
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March 15, 2012
I always enjoy working with IssueTrak, everyone is very professional and fixes my problems right away.
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March 15, 2012
Solution was provided very quickly with absolutely no fuss; quickest resolution I've seen with any helpdesk on any product.
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March 14, 2012
Awesome as always.
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March 13, 2012
I can't say enough about how much help Chris has been for us.
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March 13, 2012
Very fast response time. Chris was very knowledgeable and very helpful. He made sure to answer all my questions.
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March 09, 2012
As always, your support was 150%! All of the DATIS team I had involved today send huge Kudos to Patrick and the technical support team! Thanks again!
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March 08, 2012
Patrick is very knowledgeable of your software. He was able to quickly resolve the issue we encountered with the upgrade.
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March 08, 2012
As always, the IT Team was responsive, efficient and accurate in their work. Great service!
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March 07, 2012
The analyst admitted that he was new. He exhibited a great deal of professionalism and knowledge ability. My request was, in my opinion, far from run-of-the-mill. He sent me a KB article that was perfectly helpful. I thought he did a great job of utilizing the resources at his disposal and of knowing when he was stepping into difficult territory. Good job.
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March 05, 2012
Julian is dedicated and focused on resolving my issues quickly. He's pretty awesome. The rest of the support team is amazing as well.
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March 05, 2012
Dino was great; she knows her product, was patient and was more than happy to help with issues outside the scope of my current ticket. She truly provided 5 star services. Thank you Dino.
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March 02, 2012
Patrick was great thanks for your quick help.
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March 01, 2012
Michael was responsive, knowledgeable and a pleasure to work with!
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March 01, 2012
Michael did another great job for us. And of course once again very professional and helpful. Dino was awesome just like all the other techs I have dealt with over the past month. Can't wait until my next issue so I can deal with your Staff again! Keep up the great work. Jeff
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February 27, 2012
Chris provided a logical and efficient solution which can be repeated when necessary.
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February 24, 2012
Support was diligent in finding a solution to all the problems we were experiencing. Communication was clear, and solution instructions were easy to follow.
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February 23, 2012
Hats off to Michael for the unparalleled assistance he has provided. He has shown extraordinary technical assistance and superb customer service ability.
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February 22, 2012
Patrick was very helpful and knowledgeable on what I needed. He really knows his stuff. Thanks Patrick!
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February 22, 2012
Paul is great to work with.
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February 21, 2012
Brian and Julian were both very helpful in the process of converting issue data to represent the proper Organization. A task that would have taken a month was resolved in less than a week, which is great for us. Thanks a bunch!
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February 21, 2012
Support was diligent in finding a solution to all the problems were experiencing. Communication was clear, and solution instructions were easy to follow.
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February 20, 2012
You guys are awesome. Thanks for all the support.
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February 17, 2012
Wish all IT Vendors had support like yours.
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February 16, 2012
Michael helped me in resolving my issue with setting up the system with my DB. He has helped me even though it was beyond office hours due to the time difference.
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February 16, 2012
Dino is awesome! Great rapport!
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February 15, 2012
Julian is the best! He is knowledgeable, professional, & personable. Increase his salary, but keep him on the phones helping us engineers in the field.
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February 15, 2012
Good job Dino! Thanks for your help and willingness to work through and understand my issue.
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February 13, 2012
Quick solutions with accurate information -Thanks.
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February 13, 2012
Outstanding help as always! IssueTrak Support has never failed me and I actually enjoy working with them. That they would provide emergency support on a holiday is awesome! Thanks for making my job easier.
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February 13, 2012
Thanks to Julian we were able to get back up and running.
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February 13, 2012
Dealing with Special Operations Command's IT department is very challenging, EVERY IssueTrak support team member has truly gone way above and beyond the normal customer relations performance expectations. The entire team has provided me with OUTSTANDING service.
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February 10, 2012
As always the support is excellent
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February 10, 2012
The support I received was the way all support should be handled.
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February 09, 2012
My questions were a bit clumsy and searching she caught on immediately to what I was asking about, steered me to the help solution, reinforced my comprehension with additional information and help screens. She was very patient with my unfamiliarity.
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February 07, 2012
Excellent troubleshooting skills!! Michael is awesome!! Thanks!
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February 07, 2012
And once again very professional and knowledgeable. Thanks so much for assisting me this morning.
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February 07, 2012
Michael was very knowledgeable and presented several options to improve our current IssueTrak deployment. His superior customer service skills lead me in the right direction to upgrade and move my IssueTrak web server successfully. Thanks again!!
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February 06, 2012
Mike is very knowledgeable. He was able to answer EVERY question I posed. He gave me a great working knowledge of your software. He's a true professional and represents your company the way I hope all my technical support representatives represent us. Give the man a raise!!
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February 03, 2012
Clear instructions - well nuanced training. Would recommend that you train in one hour blocks as opposed to two hour blocks. It is hard to sit that long.
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February 02, 2012
Mike was great to work with- answered all of my questions and was very accommodating due to some unforeseen problems that arose during our training session scheduling. Thank you, Mike- we look forward to a continued business partnership with IssueTrak!
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February 01, 2012
I learned alot from the sessions
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January 27, 2012
Excellent again!
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January 27, 2012
Mike in Professional Services has been great to work with. I've worked with two different individuals from Support as well, and they BOTH have been great to work with. Chris today was super helpful and very friendly and another guy a few weeks ago (his name escapes me) was easy to work with as well. Thanks for that!! :)
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January 25, 2012
Michael is very knowledgeable, helpful and has a great attitude.
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January 25, 2012
I was quite impressed with the support I received. I received a follow up call and my issue was resolved.
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January 24, 2012
Chris is an IssueTrak God!!!!
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January 23, 2012
You guys are always great to work with. I have never had an issue that didn't get resolved on the first call. Thank you so much for all your hard work. today I worked with Michael, he listened and knew exactly what I was talking about and fixed my issue in less than a minute.
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January 23, 2012
Paul had full understanding of the issue and knew exactly what was needed to resolve the problem in a timely manner. It would be great if all software companies had the level of support that Issuetrak has.
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January 23, 2012
Great support, very knowledgeable, the remote access / shared session make support smooth and easy.
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January 19, 2012
Chris and Paul were extremely helpful, as always! I'm always impressed with the knowledge of the software and the willingness to help.
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January 18, 2012
Once of the best vendor services I have come across in a while. Thanks. , Paul, Chris, Julian I am sure I missed someone that I have talked to this past week about helping getting these names into GSS are ALL FANTASTIC.
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January 18, 2012
As usual, my ticket submission w as promptly picked up by a support rep, the ticket w as noted that action was being taken and the request was actioned and resolved in a timely manner.
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January 17, 2012
Julian understands his customers. He knew how important it was that I get my web survey fixed. He contacted Lisa from the Development Team to assist me. I am so impressed with the responsive customer support provided. They gave me the kind of tech support that I only wish all companies would give...went way beyond what was required. In short…they are awesome!
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January 12, 2012
Dino provided exceptional support. I wish all of our software vendors were this good and easy to work with!
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January 11, 2012
No matter the technician that helps me with an easy or a difficult issue, they always know how and what to do to address the problem. And their professionalism is always appreciated.
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January 09, 2012
Outstanding service and support.
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January 06, 2012
Very thorough training and adaptable to our particular business needs. For example, we realized more than halfway through our training that we wanted to shift gears and concentrate more on internal operations management. Heather gladly accommodated her training to focus on these tools.
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January 04, 2012
Very Productive - Glad it was broken up into 2 hours sections.
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December 26, 2011
Immediate and excellent service!
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December 26, 2011
The support tech that helped me with my issue was fantastic!
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December 23, 2011
Knowledge and understanding the desired concerns of end user always results in positive resolution.
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December 23, 2011
Every time I contact support I get my issues resolved or in touch with someone who can point me in the right direction. Being in I.T. we know that things need to be resolved quickly, so knowing that you guys are there to help gives me peace of mind.
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December 23, 2011
Every time I call think it is the best call yet! Again today, fast response, quick fix... spoke at my level.... It's easier to call in for a fix than try to figure it out myself!!! Merry Christmas!
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December 22, 2011
IssueTrak support rocks!!! They are very professional, courteous, and patient. We never had an issue yet that support could not resolve in a timely manner. Keep up the great work.
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December 22, 2011
It is great to be able to call a support line and get quality service. Thanks!!
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December 21, 2011
The customer support specialist Patrick was great! He listened to my issue understood, processed what could cause it, and provided multiple solutions to the problem. THANKS!
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December 19, 2011
Your company always provides great support! Thank you! Dino was awesome!
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December 18, 2011
Thank you for checking in again, I really do appreciate your customer service. It is one of the best I had ever encountered.
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December 18, 2011
The technical support I’ve received from Paul is OUTSTANDING!
Paul's technical ability, customer focus, follow through and personal tempennent exceeds that of any I’ve experienced in my 42 tears in the power utility business. Kudos to IssueTrak in understanding the role of superior technical support to the success of the customer and
IssueTrak. Congratulation for your continued success which is assured by a business model that puts the customer first.
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December 04, 2011
Heather is great to work with. I received answers to all of my questions and we're really looking forward to the new releases coming out next year. Sounds like all the product improvements I'd like to see are on the roadmap so I can't think of anything else to improve my experience.
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December 03, 2011
The product is of a quality that I feel that is easy to use and will help almost anyone with customer service and tracking information.
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December 02, 2011
I like the vast knowledge and professionalism Mike has
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November 30, 2011
Outstanding!
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November 30, 2011
Great Service!
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November 28, 2011
I found the service to be very good and I appreciated the "check back" emails that kept me on track with my tasks.
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November 27, 2011
As usual, support was awesome. I was basically stupid and Dino didn't even laugh at me.
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November 26, 2011
Excellent service as always!
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November 25, 2011
Extremely helpful! You folks are the best!
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November 24, 2011
It's a pleasure to deal with all IssueTrak consultants.
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November 24, 2011
Thanks for your quick customer service.
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November 24, 2011
Very nice and understanding.
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November 22, 2011
Julian was very helpful with getting everything setup on our site and very knowledgeable.
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November 22, 2011
Paul is VERY helpful & supportive. All of your support team is excellent.
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November 22, 2011
It's a great product with one of the best support groups we've ever worked with.
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November 21, 2011
10 is not high enough!
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November 20, 2011
Technicians are always a pleasure to talk with and very knowledgeable.
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November 20, 2011
As always, awesome support. Paul has my questions completely answered almost instantly. Thanks!
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November 19, 2011
Steve and Mike,Thanks for all of your assistance and continued support. Your company enjoys a well deserved customer service reputation! Thanks again.
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November 18, 2011
We are in great shape due to your awesome team and support!!! Thank you so much for everything!!!!
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November 10, 2011
Paul was very helpful. Thanks.
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October 20, 2011
Mike was able to answer all of our questions and help guide us when our current operation did not fit the exact model, He often gave us multiple approaches to achieve as close as possible to what we needed.
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October 18, 2011
The Issuetrak support team rocks, especially Michael B!
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October 15, 2011
Thanks again Dino!
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October 15, 2011
Mike is very knowledgeable. It seemed he understood our needs with the software very quickly and was able to make suggestions on how we could best utilize the software to gain proficiency.
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October 13, 2011
Fabulous!
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October 13, 2011
Excellent service!
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October 11, 2011
They were very helpful and kind very fast service and very professional.
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October 11, 2011
Michael B. was very helpful and very quick to respond to our issue. The timeliness was much appreciated.
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October 10, 2011
Patrick was more than helpful and I really appreciate everything he did to help me prepare the report I needed. He is truly an asset to your company!!
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October 09, 2011
Fixed, literally, overnight!
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October 09, 2011
Customer support has been and continues to be top notch.
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October 07, 2011
The fastest response team anywhere!
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October 06, 2011
Wonderful tech support. Very knowledgeable and customer savvy.
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October 05, 2011
Where do you find all the great tech support employees!
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October 05, 2011
IssueTrak Rocks :)
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October 04, 2011
Excellent! Fast and prompt response. Very knowledgeable and skilled!
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October 04, 2011
Michael was awesome helping me with my issue promptly. Every time I have called Issuetrak I have gotten the best service, and I really appreciate the service you guys provide. From small issues to large one, the support is ALWAYS AWESOME! Thank you. Issuetrak I have gotten the best service, and I really appreciate the service you guys provide. From small issues to large one, the support is ALWAYS AWESOME! Thank you.
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October 03, 2011
As always, IssueTrak customer support is excellent! Thanks to Dino for a fine job!
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October 02, 2011
Technician did an excellent job. He even went inside my system to effect the change. Now that's what I call service. Terrific!
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October 02, 2011
Amazing, as usual
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October 01, 2011
Paul did a fantastic job identifying the problem and solving it with his expertise. Our issue was resolved 100% and much quicker than I expected.
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October 01, 2011
Patrick provided excellent support. Above and beyond!
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October 01, 2011
Best Support Team ever!
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September 30, 2011
It was very helpful to hear how others are implementing the system and to discuss best practices.
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September 30, 2011
IssueTrak support is #1! Simply the best!
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September 28, 2011
The customer support IssueTrak provides is head and shoulders...no a universe...better than it's competitors!
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September 28, 2011
Excellent service and knowledgeable staff.
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September 02, 2011
Mike provided a very professional and knowledgeable detailed review on our IssueTrak setup. Very pleased to have done this. Thank you Heather for your constant followup and Mike for your awesome skills!
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September 01, 2011
Heather is really knowledgeable on the product and can present many different options using the product to come up with a workable solution.
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September 01, 2011
Extremely happy with the product, the support and training.
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August 31, 2011
Rep was helpful. Good Experience.
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August 31, 2011
The software easily setup and was very easy to navigate through. The end user can also find things they require without too much hassle - it is very intuitive!!
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August 31, 2011
The training was excellent and we liked the fact that we were not rushed and that the instructor took the time to make sure we understood each piece.
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August 30, 2011
Your Tech Support and Quick Response teams are awesome!
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August 29, 2011
The same excellent service as always.
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August 29, 2011
One of the best support groups of any vendor we work with.
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August 29, 2011
I've always been very pleased with the service and support I receive from Issue TRak. You have a great team!!
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August 28, 2011
Keep up the excellent service
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August 27, 2011
You guys are the BEST!
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August 26, 2011
Service was most excellent!!
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August 26, 2011
Fast and on point as usual. Thanks!
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August 25, 2011
I'm amazed how good and fast you addressed the installations, configuration, clean up, and issues with other IssueTrak databases we have in just one hour. Thank you, it's hard to find effective technical support lately. You do a really good job.
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August 18, 2011
The best installer I have ever used. The hover help was over the top and the self checks are just awesome.
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August 08, 2011
Keep up the excellent service
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August 05, 2011
As usual, you guys rock. Chris was super patient with what turned out to take much, much longer than either of us anticipated. Plus, his excellent singing helped the time go by faster. Bravo Chris.
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August 03, 2011
I <3 you guys!
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July 23, 2011
I have used the product for years, I moved firms and implemented it here as well and would continue to recommend it.
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July 19, 2011
I appreciate the team not saying we can not create the problem here so we cant help you - this is a typical IT type of response when you can not duplicate a problem and the IT support team figured this would not be the best response. The team I worked with was very pleasant and nice to deal with. Appreciate their dedication and follow up.
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July 14, 2011
I liked the walk through and recommendations of how to use the different functions and options with in IssueTrak. I would have like to have seen a little more on the Reporting Tools.
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July 12, 2011
Great service, easy to use - and very beneficial to any professional company!
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July 06, 2011
I think that IssueTrak is easy to use quite straight forward once mastered.
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June 29, 2011
Always quick to respond and very helpful! Thanks!
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June 27, 2011
You guys do a great job. Thanks!
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June 18, 2011
Thank you for your help today. Every time I call IssueTrak my issue is resolved promptly. I truly appreciate the level of professionalism and respect that is provided.
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June 10, 2011
Thanks so much for your help. It is really appreciated! You're the best!
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June 05, 2011
Rapid response and knowledgeable technician who was more than willing to take the time to resolve my issue right away. I was impressed!
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May 24, 2011
We're currently implementing 9.6. Can't wait to go live with it!
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May 06, 2011
My experience with IssueTrak has been wonderful. The product is easy to use and the support is great!
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May 06, 2010
I am impressed at the efficiency of sales and technical/training staff. My experience to-date has been an excellent one. Thank you.
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April 30, 2010
We recently upgraded to version 9.5 (from 5.5), and I was very impressed with Issuetrak (at every level, sales, support, etc.) the overall willingness to want to assist, to take on the task of reviewing/providing guidance with changes to one of our in-house technical script. Very impressed!
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April 29, 2010
What can I say, of all the Help Desk/Project tracking software that I have ever used Issue Trak is the best, best value to cost, best service, best support, best followup after the sale, the best, meaning easiest, most friendly, customer oriented company I have ever used. What can they do to improve, build something else I can use to support my customers. Because I know that whatever Issue Trak makes will be AWESOME!
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April 28, 2010
Simple product to setup and use. The implementation walk-through was a nice touch. The software is pretty intuitive, but the walk-through allowed us to really "hit the ground running".
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January 24, 2000
Excellent help on the problem we were having, the timeliness of the resolution was great.
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