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Having a tool like IssueTrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.
Jimmy Aguilar
Silver Diner
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I can honestly say that there is no software vendor I deal with that gives me the level of support and attention everyone at IssueTrak does. Thank you for all of your help and I look forward to bigger and better things from both your software and your company.
Donald A. Farland
Raytheon
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Everything is great. I guarantee that I will gladly recommend Issuetrak to anyone who needs helpdesk software. The product and the people that represent the product are what counts and I have not been disappointed with either. It is a pleasure working with the people at Issuetrak and thanks for the help you have provided thus far!!!!
Mark Andres
Citibank
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The fact that the application is web based means that we can have users in our Warehouse, Call Center and Support areas. The data...has already proved invaluable in assessing our reaction to problems, as well as the workflow thru-put of staff. Email notification for critical issues is a fantastic monitoring tool.
Chris Smart
Ralph Lauren
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My experience with IssueTrak has been wonderful. The product is easy to use and the support is great!
Norm Cushing
University of Arizona
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Thanks, you rock!...Out of all the
different companies we work with, you guys seriously have been the most responsive to our needs
and the development of your software.
Dave Robinet
Magna Steyr
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Things are going great. We've been using IssueTrak since August 1st and it's been a big hit. The support we've received from everyone at IssueTrak has been amazing.
Thanks.
Jerry Cruz
American Society for Microbiology
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IssueTrak has gone from a good idea to a business critical resource in less than 12 months. It has been enthusiastically received by our production, Information Technology, HR and Marketing/Communications Departments.
Thank you.
Mark Hollis
Girl Scouts
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More Testimonials
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April 30, 2013
It has been a pleasure so far working with everyone at Issuetrak!
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April 28, 2013
Dino was excellent, as usual!
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April 27, 2013
Michael was extremely helpful with not only the issue I called about but another question. He helped me understand the table structure and how SLA's are handled in the SQL DB so that I can write a custom report. Thanks Mike.
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April 22, 2013
All of your support staff is excellent!! They have all been extremely professional, friendly, responsive and knowledgeable! They either knew the system, or if necessary did testing to find out the answers.
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April 20, 2013
Very professional and had the answers so support was seamless and thorough. Great IT support and tackled each issue to resolve quickly. Very patient even when the environment wasn't fully in spec and needed additional prerequisites.
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April 17, 2013
The team was a great help in verifying the problems I was having with the software.
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April 16, 2013
Julian always provides top notch support. Thanks!
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April 15, 2013
Chris was outstanding as always. I don't expect anything less from anyone on your staff.
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April 14, 2013
A seamless transition. Any problems that crept up were extremely easy to troubleshoot with the help of the knowledge base.
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April 13, 2013
Dan was very professional, knowledgeable and patient.
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April 11, 2013
Chris was very helpful in explaining that the latest hotfix was cumulative.
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April 09, 2013
Chris was wonderful! Very knowledgeable and answered my question.
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April 09, 2013
I appreciate the speed and accuracy of the IssueTrak team.
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April 08, 2013
Tech was very helpful.
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April 04, 2013
I asked many questions and they were all answered completely and in a timely manner.
Thank you!
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April 03, 2013
Patrick is always very helpful and professional. I can always count on him to help me resolve any issues.
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April 01, 2013
The system is good; many features; allows the end user a lot of flexibility for reporting, defining issue types, users, orgs, etc.
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March 20, 2013
Attentiveness of instructor and suggestions made by the instructor to accomodate customer needs made the experience rewarding.
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March 13, 2013
I just wanted to express my sincere appreciation for the exemplary services that I received from Patrick. He was awesome! Not only did he take the time to resolve the issue I was having, he went above and beyond by applying the latest hot fix for me (something that I had forgotten to do) and then installing the new version of Trackpc. He explained step-by-step what was happening and how everything was going to work when he was finished. I can't even explain how happy I was when we ended the call. Way to go #2!!
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March 11, 2013
Dan as always was very professional when looking into answering this question. What I liked this time most of all though is the details I received via the documentation which Dan provided to me in behalf of the developer. This blue print was the guidance I needed to implement this solution right away.
Thanks.
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March 09, 2013
Great support!
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March 08, 2013
As always .... Excellent service!
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March 04, 2013
Both partners that I have had the opportunity of working with have been extremely knowledgeable and professional. Although I am sure that my questions are many and often, they are always very patient and thorough--trying to assist me in getting the best resolution for my issue.
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March 01, 2013
Outstanding and to the point as always.
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February 28, 2013
Chris was great. Knew where the problem was immediately and was willing to walk us through fixing the server settings online. I wish all software had the type of folks you do working the help desk! I'm always confident they can help whenever I call.
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February 27, 2013
As always .... Excellent Service!!!!!!!!
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February 26, 2013
No matter how many times I have called, no matter what the issue... you guys always get back to me quickly and always have a solution for me that helps solve my problem.
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February 25, 2013
Fantastic! Exactly what we needed.
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February 24, 2013
Mike is knowledgeable, helpful and courteous.
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February 23, 2013
Mike was so helpful and patient, and the best part he got me a solution!
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February 22, 2013
Michael has done an excellent job managing the development and implementation of our nightly feed from our hr enterprise system. He has been very responsive, thorough and professional to work with on this initiative.
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February 22, 2013
That personal feeling when you call for support, the guys....know you by name ( it gives you that WOW feeling)
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February 22, 2013
Thanks again for your fantastic support and support team!
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February 21, 2013
We are currently evaluating IssueTrak. The service received from Chris in Tech Support will greatly influence our decision. The service/support is A+!
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February 20, 2013
We are still configuring IssueTrak to work in our organization. I appreciate the super fast response that Chris provided.
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February 19, 2013
Excellent! Problem solved quickly.
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February 18, 2013
I love it! Before it was pieces of paper everywhere and endless lists, lost lists...everyone had their own list. These are now in one place and everyone has access to the information they need when helping
our clients.
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February 18, 2013
Patrick was extremely helpful.
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February 18, 2013
Julian is #1
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February 15, 2013
Michael was very helpful and very knowledgeable with excellent suggestions.
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February 14, 2013
Excellent support for your product as usual.
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February 13, 2013
Chris was very helpful and fast to react to the email requesting additional access for some of our IT folks and getting the links needed to move our IssueTrak version to another sql server.
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February 12, 2013
Michael was wonderful to work with! We are very pleased with the new FTP User Import/Update feature that he worked on.
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February 11, 2013
Team very intuitive, responsive and fast!
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February 08, 2013
Excellent Support in all respect.
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February 07, 2013
Dan was great! He not only was able to answer my questions, but also was very patient in demonstrating for me as well as allowing me to take the time to make notes so as to have the reference later. Certainly makes me very comfortable in calling for help in the future! Great job!
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February 06, 2013
Support was excellent as always when I call.
The only complaint I have is letting your customer base know what is going on with updates and new releases.
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February 05, 2013
Despite the fact that this was a difficult issue with no easy solution, the tech support representative stuck with it until it was resolved. He was GREAT!
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February 05, 2013
Dan was very helpful and friendly.
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February 03, 2013
As always Patrick was very helpful, courteous and knowledgeable.
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February 02, 2013
I worked with Michael and it was a pleasure.
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January 27, 2013
I always get good support from you, but today was even better: Fast, thorough, with explanations. I told the person who helped me, and I will tell you: Impressive: No better way to describe.
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January 26, 2013
Support great as normal. The best part is, if the support staff does not know the questions or solution,they can bring in a ProServe/Dev person to support them and answer our questions. One stop shop and resolved our issues. If I did not get my question answered in one call and had to have PS/Dev getback with me, I would have been less satisfied.
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January 25, 2013
The support is excellent! The responsiveness is why we selected Issuetrak software.
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January 24, 2013
Dino was great.
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January 23, 2013
Thanks for the great, quick response! You guys rock!
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January 22, 2013
Dan was fantastic! He was patient with me as I was trying to explain my issue and he took the time to explain the solutions that he was providing. He is truly an asset to your organization. Well done.
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January 21, 2013
Very professional and communications are great.
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January 18, 2013
We had a failure to communicate (on both sides), but IssueTrak support personnel did everything in their power to resolve the issue and meet our need.
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January 17, 2013
Love the team at Issuetrak. You always put the client first. Great Team.
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January 16, 2013
Response time was excellent and Michael was able to create a report very quickly.
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January 15, 2013
Michael is an excellent professional who provided immediate and diligent support.
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January 14, 2013
Dan was very helpful and patient with me, a relatively inexperienced user.
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January 10, 2013
Awesome as always. Was just calling about how to change email addresses to their new ones and next thing I know it was done. You guys are great
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January 09, 2013
The remote access portal you guys have is very helpful.
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January 08, 2013
Julian responded to my question almost immediately. Very helpful, as usual.
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January 07, 2013
Dan was awesome as always!
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January 05, 2013
Very productive day! Mike was great, we covered alot of ground.
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January 04, 2013
Very knowledgeable, walked me through problems, answered questions thoroughly (even ones I did not frame very well), added info I did not ask about, but which was useful to me. Enjoyed the hands on aspect.
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January 02, 2013
Mike and the entire team were very helpful taking us through the Jumpstart. We leveraged the ITrak years of experience with the software to include features in our solution that we did not consider. The Jumpstart saved our organization thousands of $$$ by condensing the setup into 2 days and the solution we configured exceed our customers expectations.
From a sales perspective, the assistance that Mike and Steve provide in taking a solution from concept to demo is priceless. I look forward to bringing you many more opportunities in the future.
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December 20, 2012
The staff at IssueTrak was friendly and informative and Paul answered all of our questions promptly. The software is extremely user friendly and does far more than most other products I researched.
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December 19, 2012
Very knowledgeable and professional.
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December 17, 2012
I appreciate the quick response and fast resolution!
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December 14, 2012
Very helpful. Dedicated to resolving the issue.
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December 11, 2012
Michael is always helpful and knowledgable. He is a definite asset!
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December 07, 2012
The lady we spoke with was great. I have dealt with her before and she was always nice and helpful and able to always resolve our issue.
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December 03, 2012
Thanks Dan! Great work! I appreciate your help on our two issues last minute....
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November 20, 2012
Mike was very helpful about customizing IssueTrak's built-in features to accomodate our specific needs.
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November 16, 2012
Issuetrak is a very good tool for tracking issue for customers.
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November 14, 2012
Your staff is always prompt friendly and well versed on your product. THANK YOU!
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November 13, 2012
Dan did a great job. He is very knowlegeable and also his customer service is exceptional.
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November 12, 2012
The technician Dan did a fine job. Had he not proactively called, I'd still be dealing with the issue.
We have two mission-critical applications we use daily; QuickBooks and IssueTrak. When we're having issues with either one, it is a major pain. Fortunately you guys keep us up and running well.
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November 09, 2012
Technical support guys know their product very well
Keep up the good work!
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November 08, 2012
Very happy with my decision to go with IssueTrak and I will definitely be suggesting this system to other IT companies I work with in the future.
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November 08, 2012
As always very professional. Even though this issue was not an Issue Trak program he helped with reolving the issue. Awesome
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November 06, 2012
Dan and Julian were very helpful and knowledgeable.
Customer service has always been fantastic, prompt, Friendly, Helpful.
It is refreshing contacting a Software Development company and being able to get a resolution over the phone from the first person you speak to and not been given the run around from Staff needing to "Refer" the issue to "Higher levels of support.
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November 05, 2012
Getting this issue resolved took a LONG time, but in the end you did provide me with a resolution,so overall I'm satisfied.
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November 02, 2012
Impressed by the response time. Thank you!
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November 02, 2012
Both technicians I worked with were EXCELLENT and told me exactly what I needed to do to resolve the issue.
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November 01, 2012
Thanks for the responsive bug fix!!
Always get top-notch support from you,keep it up!!
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October 25, 2012
Mike was very helpful about customizing IssueTrak's built-in features to accomodate our specific needs.
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October 23, 2012
Patrick wasted no time bringing in other people to help when the problem moved outside of his expertise. They all (3 or 4 people) worked together on speakerphone with me to resolve the issue. Excellent job by all!
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October 23, 2012
Heather was great! She is very knowledgeable of the product and how it can be configured to meet our needs. She was very upbeat and helpful both during and after the training.
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October 22, 2012
Always helpful!
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October 20, 2012
Great experience! Was able to help me gain the understanding needed to get this launched for my department. Very easy to work with and was impressed by his in-depth knowledge of the system. Thank You!
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October 20, 2012
Paul was very helpful in making recommendations and very knowledgeable about the product. He was able to put things in terms that were applicable to how we will use the program. I very much enjoyed speaking with Paul.
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October 19, 2012
Great to have this report made. Thanks for all your help!
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October 17, 2012
Thanks for all your help. Y'all are great!
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October 15, 2012
As always the customer service is top notch. This is a great product and it does almost everything I have ever needed it to, but its the customer service that really makes it worth paying for.
Couldn't have been better. Dan had it fixed almost as fast as I finished my sentence! Well done.
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October 15, 2012
We learned so much and realized there was much more we could do in IssueTrak beside what we were currently doing.
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October 12, 2012
Outstanding customer service. Patrick was commited to far more than just closing a ticket. Provided help, performed actual tasks and instructions for IssueTrak that will greatly improve our use of and the performance of our IssueTrak website.
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October 10, 2012
Love the support we get - always right on and timely. Great system too.
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October 10, 2012
I was very happy with the Jumpstart training and effort provided by the team. Heather was very knowledgable and has been great to work with.
Thanks.
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October 08, 2012
I was very satisfied with the technical support I received from Dan. I think Issuetrak has the best technical support staff out there!
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October 05, 2012
I appreciate the help of Michael who has been helping me with this issue. Yesterday we were still stuck on one queue that was not working but he was able to find a solution after going over old help tickets. The solution he had given me did the trick. Thank you very much!
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October 05, 2012
Having access to the training site afterward was very important and helpful for me so that I did not need to try to document and remember everything we talked about and could go look at an actual configuration of something like what we need.
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October 04, 2012
Always great service and support.
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October 03, 2012
Dino Hall did an excellent job with our upgrade this morning! It took less than 30 minutes and was handled expertly!
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October 03, 2012
Very fast resolution!
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October 02, 2012
I asked two simple (OK maybe stupid) questions and got very quick polite answers. I should have called you yesterday instead of spending hours trying to figure this out on my own!
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October 02, 2012
Chris was hugely helpful. Thanks.
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October 01, 2012
Chris was very professional as always.
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September 27, 2012
Great service! Love the way you guys handle things!
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September 26, 2012
Dan was great to work with!
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September 26, 2012
Michael was a very helpful techinician that answered my questions as well as resolve the issue in a timely manner. Thank you very much.
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September 25, 2012
One of the best, if not the best. THANK YOU!
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September 24, 2012
Issue was answered quickly and the solution was one that worked.
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September 24, 2012
Great service as always.
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September 21, 2012
Dan is always great to work with. Quick, responsive and knowledgeable. It is always a pleasure working with him.
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September 21, 2012
Patrick is always a professional and very calming to listen to when I am in a panic on this side. He does a great job.
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September 20, 2012
Patrick was very knowledgeable and had our problem resolved in about 40 minutes.
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September 19, 2012
Both Patrick and Julian were very knowledgeable and quick to answer questions.
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September 17, 2012
Chris was great to work with and knew exactly how to help.
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September 17, 2012
I love the chat help feature. I also like that if the issue is too complicated to be resolved over chat your representatives are more than happy to give me a call. I try to model my customer support after yours, fortunately we are using your system!
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September 15, 2012
We have been on IssueTrak since April 2010. Every time I have reached out to IssueTrak support for assistance, I have always received fast and helful service. It is always a pleasure dealing with the IssueTrak team.
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September 13, 2012
Michael was a very helpful techinician that answered my questions as well as resolve the issue in a timely manner. Thank you very much.
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September 12, 2012
Excellent support as always...thanks.
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September 10, 2012
Thank you guys. Your support is always outstanding.
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September 07, 2012
Mike to the rescue! The Email Processor wasn't working, but Mike quickly diagnosed a configuration problem and had it fixed in minutes. Thanks.
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September 06, 2012
This is some of the BEST customer service I have experienced from a vendor servicing there product. The upgrade was seamless and painless. Thanks for the support. Julian deserves a bonus for his outstanding support.
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September 06, 2012
Always great support and always a voice on the other end of the line.
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September 05, 2012
As always easy to get a hold of, knowledgeble, and got me to a resolutions while working with my restrictions very fast! Walked me through the update I needed through the back end using the database!
Thanks guys!
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September 04, 2012
Great experience! Was able to help me gain the understanding needed to get this launched for my department. Very easy to work with and was impressed by his in-depth knowledge of the system. Thank you!
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August 28, 2012
Julian's help with my queries and reporting saved the day for me!
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August 27, 2012
Chris's assistance with setting up an escalation rule was invaluable! I really appreciate the time he took with me to help me understand exactly what was needed and why. Excellent customer service!!
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August 25, 2012
IssueTrak support is by far the best I have ever experienced in my entire I.T. career
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August 24, 2012
Great customer support!
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August 22, 2012
I worked with Julian today and he was awesome!!
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August 22, 2012
Great customer service and technical support. Thank you for getting us fixed so quickly!
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August 19, 2012
Julian was very helpful in resolving my issue and he was very polite.
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August 17, 2012
Dino is great, she is professional every time I call, her product knowledge is excellent. Everytime I get off the phone with her I am glad we use issue trak. Give her a raise!
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August 16, 2012
We have been nothing but impressed with the product!
Support team has been great, training team has been great.
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August 16, 2012
As usual, I got a response - the correct one - quickly!!
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August 13, 2012
I never have anything negative to say about the support I receive from IssueTrak. Thank you for that.
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August 10, 2012
Great service and solution to issues, as usual. Thank you.
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August 09, 2012
Dan is excellent support for us - I appreciate his assistance - thanks!
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August 08, 2012
The representative was helpful and friendly. I appreciated his help answering my questions about the mobile application for Issuetrak.
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August 07, 2012
The support representative that I spoke to was very enthusiastic, knowledgeable and helpful. Couldn't have asked for anything more!
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August 06, 2012
As always, thank you for your excellent level of support!!
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August 03, 2012
Excellent support!
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August 01, 2012
I recommend IssueTrak to everyone I know. The support is AWESOME!
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July 23, 2012
Julian and Heather are my personal super heroes!
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July 20, 2012
Outstanding as always
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July 20, 2012
Michael saved me! Excellent customer service!
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July 18, 2012
Chris was a pleasure to deal with. It's nice to know that there are still support desks in america.
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July 18, 2012
Dan was very helpful. Much appreciated!
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July 16, 2012
Amazing support from Dino as always.
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July 15, 2012
Michael, Mike and Ashley are simply fantastic.
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July 14, 2012
Excellent customer service once again.
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July 14, 2012
Chris did a great job as usual
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July 13, 2012
Great support as usual!
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July 12, 2012
I appreciate the patience Dan, and the others I have worked with, have displayed in helping me get IssueTrak configured. I have already recommended IssueTrak to one colleague, and will recommend to others as the opportunity arises.
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July 11, 2012
Extremely quick response was recieved upon submission of issue
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July 10, 2012
Chris is an exceptional technical support provider, his patience, professionalism and knowledge. Thank you Chis for your help doing the upgrade and answering all my questions.
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July 09, 2012
I worked with Dan on my recent issue and I have to say he was great to work with. Big thumbs up.
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July 09, 2012
Dino was very helpful as always.
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July 06, 2012
Michael Brown was very helpful and knowledgable about the issue I called in about. He was also very patient while I fumbled around looking for the file he needed to look over. Great service overall.
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July 05, 2012
Julian took the extra effort to upgrade our IssueTrak.
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July 03, 2012
Thank You Very Much For Your Help. Always a provider of excellent service.
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July 02, 2012
Technical support was absolutely fantastic! Listened to my concerns and issues I was dealing with and very helpful in providing tips on how to effectively use IssueTrak to my advantage.
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July 02, 2012
As always, customer service was fantastic. Michael was very patient with the multi questions that I had and was extremely helpful through out the entire phone call.
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June 28, 2012
Both Julian and Dan Helped me out greatly, they were patient with me and helpful with understanding my concerns. They are doing a wonderful. job!
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June 27, 2012
Great as usual!
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June 26, 2012
Alw ays get great support! Thank you very much.
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June 25, 2012
Issue was resolved quickly and a clear understanding of how it happened was explained so we can prevent it in the future.
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June 22, 2012
Patrick was excellent; he was patient while we were trying to get additional information and support on our end. He explained everything along the way during testing. His help was greatly appreciated!
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June 22, 2012
Tech was very pleasant and helpful. Excellent Service!
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June 20, 2012
Support has been an absolute pleasure so far. The response is incredible and the knowledge of the analysts is stellar.
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June 19, 2012
Thanks Chris for your patience and assistance.
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June 18, 2012
I am a very happy IT Services Coordinator. Patrick took a huge burden off of my shoulders this afternoon by restoring IssueTrak for our staff and residents.
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June 15, 2012
Patrick is a superb IT engineer. His mastery of not only IssueTrak, but MS SQL Server 2005 and IIS v6 is outstanding. He has excellent communication skills and explained all that he was doing to help Sheboygan Senior Community get our IssueTrak migrated off an overloaded server to a dedicated platform for IssueTrak. W e took this opportunity to upgrade to version 9.7.
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June 14, 2012
Julian is an excellent engineer. He is knowledgeable, personable, and patient. He treated me as a fellow professional. He is dedicated to fixing the problem. His follow-up is thorough. I hope the next engineer to help me is as good as Julian. He is the standard by which you should measure other engineers. Keep him happy (increase his salary) & on the phones helping the field engineers.
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June 13, 2012
First time I have opened ticket...very impressed with great service...very timely with response.
Still learning how to use IssueTrak and am working to sell the product to our customer support team. Chris' help was extremely useful and I appreciate him taking the time to walk through the solutions to my questions. Thanks!
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June 12, 2012
We love IssueTrak! In fact another institution called me recently that had seen the link on our Web site for the request system. She asked what we were using and how happy I was with it. I gave her your name as well as Heather's and told her that we'd work with you on the setup and how happy we were with the product.
The IssueTrak support team has resolved all of our issues.
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June 11, 2012
IssueTrak has been a pleasure to deal with and all of our issues have been resolved quickly and with a great deal of professionalism. I have to say that the way I have been supported is a great advertisement for your company and the product itself. Our challenge now will be to use it as effectively.
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May 15, 2012
Verv fast and we were up and running in no time. Thanks
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May 15, 2012
Your helpdesk software is very much an integral part of daily life in the IT department and is an invaluable tool in helping us to manage projects and not to lose track of all the many minor issues that pop up throughout the day. Helpdesk software is really dependent upon ease of use for the end user, and your software is easy enough to use that we don't have to remind our users that they should submit their issues through the Helpdesk system they just do it. I enjoy seeing new employees using the system to generate tickets it re-affirms to me that the software is easy to learn and easy to use.
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May 15, 2012
Julian is a rock star!
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May 12, 2012
Your Support team is incredible! It makes me even more comfortable with an already quality product.
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May 12, 2012
Once again AWESOME service.
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May 11, 2012
Very courteous and efficient. Excellent instructions so we didn't have to screen share.
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May 11, 2012
IssueTrak has been very beneficial to us. Centralizing outstanding client support issues and keeping everyone in the know of what is going on and what might need immediate attention. It has definitely helped with this not being looked over or forgotten about in our high paced environment.
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May 10, 2012
Major kudos to Ashley for all her help through the purchase process of our IssueTrak system. I believe I worked with her at my previous employer and she was very quick to assist me with getting IssueTrak rolled out to my new company. She's been very patient with the numerous questions and concerns my company has brought to her attention and has been very responsive over the past few months and if she didn't have the answers she ensured the correct people did. Ashley has been fantastic and is an extremely valuable asset to your company.
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May 08, 2012
Mike Brown was great to work with and very helpful.
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May 08, 2012
Excellent support- as always.
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May 07, 2012
Mike crushed this issue. Addressed my specific problem, and then pro-actively addressed some other potential flaws in my configuration.
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May 04, 2012
Dino has always gone beyond solving the issue and consistently offers additional information to help us use the product.
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May 04, 2012
Assistance with the upgrade for 9.5.5 to 9.7 with asset hotfix went smoothly. When the support technician had a question another technician was available for questioning.
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May 04, 2012
I couldn't ask for better technical support. Michael listened and asked questions so that he completely understood the problem. When he figured out what we needed to do to fix it he provided step by step instructions. I just wish other software providers we work with were anywhere near as responsive! Thank you!
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May 01, 2012
Excellent service as always!
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April 28, 2012
I cannot express enough how professional, patient and knowledgeable that your support technician was. She was AWESOME.
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April 27, 2012
Response was quick and advice was spot on. I'm very happy with the product and the excellent support!
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April 27, 2012
Response was quick and advice was spot on. I'm very happy with the product and the excellent support!
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April 26, 2012
Dino was awesome as always!
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April 25, 2012
The IT staff is so FANTASTIC!!!
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April 25, 2012
Service was excellent.
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April 24, 2012
Excellent as always -
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April 23, 2012
Technical support was very helpful and extremely patient. Took the time to really help me understand the system as a new user.
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April 23, 2012
Excellent customer relations: listening to the problem, identifying the area within the system, coordinating a resolution, and providing a resolution within a very reasonable time period.
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April 20, 2012
IssueTrak support has always been very knowledgeable and responsive to all of my support needs. I'm glad to have this product as an extension of support to our company.
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April 20, 2012
Julian is my hero.
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April 19, 2012
Great help and great service for a quality product and company. We have used your product for over 8 years now, and it continues to validate the initial decision and investment in your product.
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April 17, 2012
You guys are always quick to respond and to help us figure out the best way to handle different situations. Thanks!
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April 15, 2012
I had barely submitted the E-mail to support when Chris called and helped me with my issue. How can you ever improve on that type of service?? :)
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April 15, 2012
Mike is an amazing Instructor!
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April 13, 2012
As always, staff is right on top if things. Had two issues and both fixed within an hour or less of submission.
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April 12, 2012
Excellent assistance. Very knowledgeable and helpful.
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April 10, 2012
I have never had anything but excellent service from you all. Thanks again!
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April 09, 2012
Great help - pointed to the KB articles I needed - problem solved. System is working on new servers without issue - thanks!
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April 09, 2012
Over the years, I have had nothing but great service from your team. Mike was no exception. He was knowledgeable, fast with a solution, courteous, and responsive. It is always great when the tech keeps the customer in the loop.
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April 07, 2012
I had an issue due to an email domain change and i called twice in two days and in each case Patrick and Julian were very responsive and more than willing to assist. Excellent customer service, i will make sure i mention this to my IT colleagues.
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April 06, 2012
Dino always can be counted on to have the answer I need. And quickly too.
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April 06, 2012
Have loved the experience of dealing with IssueTrak. Heather,Kim and the other tech support people have been fantastic at getting us up and running. We now look forward to what IssueTrak can do for our business and our customers.
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April 05, 2012
IssueTrak reps are ALWAYS knowledgeable and professional!
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April 04, 2012
Just wanted to tell you that I love all my IssueTrak people, from Pro Services to the fantastic Support Group.
-Dione Carlock
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March 21, 2012
Thanks Julian and Paul for answering my question so quickly. Within 30 minutes sending my request for help, I had an answer.
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March 19, 2012
Great service!
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March 15, 2012
I always enjoy working with IssueTrak, everyone is very professional and fixes my problems right away.
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March 15, 2012
Solution was provided very quickly with absolutely no fuss; quickest resolution I've seen with any helpdesk on any product.
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March 14, 2012
Awesome as always.
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March 13, 2012
I can't say enough about how much help Chris has been for us.
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March 13, 2012
Very fast response time. Chris was very knowledgeable and very helpful. He made sure to answer all my questions.
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March 09, 2012
As always, your support was 150%! All of the DATIS team I had involved today send huge Kudos to Patrick and the technical support team! Thanks again!
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March 08, 2012
Patrick is very knowledgeable of your software. He was able to quickly resolve the issue we encountered with the upgrade.
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March 08, 2012
As always, the IT Team was responsive, efficient and accurate in their work. Great service!
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March 07, 2012
The analyst admitted that he was new. He exhibited a great deal of professionalism and knowledge ability. My request was, in my opinion, far from run-of-the-mill. He sent me a KB article that was perfectly helpful. I thought he did a great job of utilizing the resources at his disposal and of knowing when he was stepping into difficult territory. Good job.
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March 05, 2012
Julian is dedicated and focused on resolving my issues quickly. He's pretty awesome. The rest of the support team is amazing as well.
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March 05, 2012
Dino was great; she knows her product, was patient and was more than happy to help with issues outside the scope of my current ticket. She truly provided 5 star services. Thank you Dino.
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March 02, 2012
Patrick was great thanks for your quick help.
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March 01, 2012
Michael was responsive, knowledgeable and a pleasure to work with!
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March 01, 2012
Michael did another great job for us. And of course once again very professional and helpful. Dino was awesome just like all the other techs I have dealt with over the past month. Can't wait until my next issue so I can deal with your Staff again! Keep up the great work. Jeff
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February 27, 2012
Chris provided a logical and efficient solution which can be repeated when necessary.
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February 24, 2012
Support was diligent in finding a solution to all the problems we were experiencing. Communication was clear, and solution instructions were easy to follow.
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February 23, 2012
Hats off to Michael for the unparalleled assistance he has provided. He has shown extraordinary technical assistance and superb customer service ability.
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February 22, 2012
Patrick was very helpful and knowledgeable on what I needed. He really knows his stuff. Thanks Patrick!
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February 22, 2012
Paul is great to work with.
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February 21, 2012
Brian and Julian were both very helpful in the process of converting issue data to represent the proper Organization. A task that would have taken a month was resolved in less than a week, which is great for us. Thanks a bunch!
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February 21, 2012
Support was diligent in finding a solution to all the problems were experiencing. Communication was clear, and solution instructions were easy to follow.
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February 20, 2012
You guys are awesome. Thanks for all the support.
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February 17, 2012
Wish all IT Vendors had support like yours.
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February 16, 2012
Michael helped me in resolving my issue with setting up the system with my DB. He has helped me even though it was beyond office hours due to the time difference.
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February 16, 2012
Dino is awesome! Great rapport!
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February 15, 2012
Julian is the best! He is knowledgeable, professional, & personable. Increase his salary, but keep him on the phones helping us engineers in the field.
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February 15, 2012
Good job Dino! Thanks for your help and willingness to work through and understand my issue.
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February 13, 2012
Quick solutions with accurate information -Thanks.
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February 13, 2012
Outstanding help as always! IssueTrak Support has never failed me and I actually enjoy working with them. That they would provide emergency support on a holiday is awesome! Thanks for making my job easier.
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February 13, 2012
Thanks to Julian we were able to get back up and running.
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February 13, 2012
Dealing with Special Operations Command's IT department is very challenging, EVERY IssueTrak support team member has truly gone way above and beyond the normal customer relations performance expectations. The entire team has provided me with OUTSTANDING service.
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February 10, 2012
As always the support is excellent
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February 10, 2012
The support I received was the way all support should be handled.
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February 09, 2012
My questions were a bit clumsy and searching she caught on immediately to what I was asking about, steered me to the help solution, reinforced my comprehension with additional information and help screens. She was very patient with my unfamiliarity.
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February 07, 2012
Excellent troubleshooting skills!! Michael is awesome!! Thanks!
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February 07, 2012
And once again very professional and knowledgeable. Thanks so much for assisting me this morning.
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February 07, 2012
Michael was very knowledgeable and presented several options to improve our current IssueTrak deployment. His superior customer service skills lead me in the right direction to upgrade and move my IssueTrak web server successfully. Thanks again!!
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February 06, 2012
Mike is very knowledgeable. He was able to answer EVERY question I posed. He gave me a great working knowledge of your software. He's a true professional and represents your company the way I hope all my technical support representatives represent us. Give the man a raise!!
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February 03, 2012
Clear instructions - well nuanced training. Would recommend that you train in one hour blocks as opposed to two hour blocks. It is hard to sit that long.
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February 02, 2012
Mike was great to work with- answered all of my questions and was very accommodating due to some unforeseen problems that arose during our training session scheduling. Thank you, Mike- we look forward to a continued business partnership with IssueTrak!
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February 01, 2012
I learned alot from the sessions
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January 27, 2012
Excellent again!
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January 27, 2012
Mike in Professional Services has been great to work with. I've worked with two different individuals from Support as well, and they BOTH have been great to work with. Chris today was super helpful and very friendly and another guy a few weeks ago (his name escapes me) was easy to work with as well. Thanks for that!! :)
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January 25, 2012
Michael is very knowledgeable, helpful and has a great attitude.
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January 25, 2012
I was quite impressed with the support I received. I received a follow up call and my issue was resolved.
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January 24, 2012
Chris is an IssueTrak God!!!!
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January 23, 2012
You guys are always great to work with. I have never had an issue that didn't get resolved on the first call. Thank you so much for all your hard work. today I worked with Michael, he listened and knew exactly what I was talking about and fixed my issue in less than a minute.
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January 23, 2012
Paul had full understanding of the issue and knew exactly what was needed to resolve the problem in a timely manner. It would be great if all software companies had the level of support that Issuetrak has.
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January 23, 2012
Great support, very knowledgeable, the remote access / shared session make support smooth and easy.
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January 19, 2012
Chris and Paul were extremely helpful, as always! I'm always impressed with the knowledge of the software and the willingness to help.
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January 18, 2012
Once of the best vendor services I have come across in a while. Thanks. , Paul, Chris, Julian I am sure I missed someone that I have talked to this past week about helping getting these names into GSS are ALL FANTASTIC.
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January 18, 2012
As usual, my ticket submission w as promptly picked up by a support rep, the ticket w as noted that action was being taken and the request was actioned and resolved in a timely manner.
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January 17, 2012
Julian understands his customers. He knew how important it was that I get my web survey fixed. He contacted Lisa from the Development Team to assist me. I am so impressed with the responsive customer support provided. They gave me the kind of tech support that I only wish all companies would give...went way beyond what was required. In short…they are awesome!
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January 12, 2012
Dino provided exceptional support. I wish all of our software vendors were this good and easy to work with!
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January 11, 2012
No matter the technician that helps me with an easy or a difficult issue, they always know how and what to do to address the problem. And their professionalism is always appreciated.
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January 09, 2012
Outstanding service and support.
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January 06, 2012
Very thorough training and adaptable to our particular business needs. For example, we realized more than halfway through our training that we wanted to shift gears and concentrate more on internal operations management. Heather gladly accommodated her training to focus on these tools.
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January 04, 2012
Very Productive - Glad it was broken up into 2 hours sections.
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December 26, 2011
Immediate and excellent service!
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December 26, 2011
The support tech that helped me with my issue was fantastic!
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December 23, 2011
Knowledge and understanding the desired concerns of end user always results in positive resolution.
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December 23, 2011
Every time I contact support I get my issues resolved or in touch with someone who can point me in the right direction. Being in I.T. we know that things need to be resolved quickly, so knowing that you guys are there to help gives me peace of mind.
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December 23, 2011
Every time I call think it is the best call yet! Again today, fast response, quick fix... spoke at my level.... It's easier to call in for a fix than try to figure it out myself!!! Merry Christmas!
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December 22, 2011
IssueTrak support rocks!!! They are very professional, courteous, and patient. We never had an issue yet that support could not resolve in a timely manner. Keep up the great work.
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December 22, 2011
It is great to be able to call a support line and get quality service. Thanks!!
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December 21, 2011
The customer support specialist Patrick was great! He listened to my issue understood, processed what could cause it, and provided multiple solutions to the problem. THANKS!
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December 19, 2011
Your company always provides great support! Thank you! Dino was awesome!
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December 18, 2011
Thank you for checking in again, I really do appreciate your customer service. It is one of the best I had ever encountered.
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December 18, 2011
The technical support I’ve received from Paul is OUTSTANDING!
Paul's technical ability, customer focus, follow through and personal tempennent exceeds that of any I’ve experienced in my 42 tears in the power utility business. Kudos to IssueTrak in understanding the role of superior technical support to the success of the customer and
IssueTrak. Congratulation for your continued success which is assured by a business model that puts the customer first.
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December 04, 2011
Heather is great to work with. I received answers to all of my questions and we're really looking forward to the new releases coming out next year. Sounds like all the product improvements I'd like to see are on the roadmap so I can't think of anything else to improve my experience.
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December 03, 2011
The product is of a quality that I feel that is easy to use and will help almost anyone with customer service and tracking information.
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December 02, 2011
I like the vast knowledge and professionalism Mike has
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November 30, 2011
Outstanding!
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November 30, 2011
Great Service!
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November 28, 2011
I found the service to be very good and I appreciated the "check back" emails that kept me on track with my tasks.
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November 27, 2011
As usual, support was awesome. I was basically stupid and Dino didn't even laugh at me.
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November 26, 2011
Excellent service as always!
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November 25, 2011
Extremely helpful! You folks are the best!
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November 24, 2011
It's a pleasure to deal with all IssueTrak consultants.
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November 24, 2011
Thanks for your quick customer service.
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November 24, 2011
Very nice and understanding.
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November 22, 2011
Julian was very helpful with getting everything setup on our site and very knowledgeable.
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November 22, 2011
Paul is VERY helpful & supportive. All of your support team is excellent.
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November 22, 2011
It's a great product with one of the best support groups we've ever worked with.
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November 21, 2011
10 is not high enough!
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November 20, 2011
Technicians are always a pleasure to talk with and very knowledgeable.
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November 20, 2011
As always, awesome support. Paul has my questions completely answered almost instantly. Thanks!
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November 19, 2011
Steve and Mike,Thanks for all of your assistance and continued support. Your company enjoys a well deserved customer service reputation! Thanks again.
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November 18, 2011
We are in great shape due to your awesome team and support!!! Thank you so much for everything!!!!
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November 10, 2011
Paul was very helpful. Thanks.
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October 20, 2011
Mike was able to answer all of our questions and help guide us when our current operation did not fit the exact model, He often gave us multiple approaches to achieve as close as possible to what we needed.
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October 18, 2011
The Issuetrak support team rocks, especially Michael B!
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October 15, 2011
Thanks again Dino!
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October 15, 2011
Mike is very knowledgeable. It seemed he understood our needs with the software very quickly and was able to make suggestions on how we could best utilize the software to gain proficiency.
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October 13, 2011
Fabulous!
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October 13, 2011
Excellent service!
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October 11, 2011
They were very helpful and kind very fast service and very professional.
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October 11, 2011
Michael B. was very helpful and very quick to respond to our issue. The timeliness was much appreciated.
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October 10, 2011
Patrick was more than helpful and I really appreciate everything he did to help me prepare the report I needed. He is truly an asset to your company!!
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October 09, 2011
Fixed, literally, overnight!
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October 09, 2011
Customer support has been and continues to be top notch.
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October 07, 2011
The fastest response team anywhere!
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October 06, 2011
Wonderful tech support. Very knowledgeable and customer savvy.
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October 05, 2011
Where do you find all the great tech support employees!
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October 05, 2011
IssueTrak Rocks :)
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October 04, 2011
Excellent! Fast and prompt response. Very knowledgeable and skilled!
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October 04, 2011
Michael was awesome helping me with my issue promptly. Every time I have called Issuetrak I have gotten the best service, and I really appreciate the service you guys provide. From small issues to large one, the support is ALWAYS AWESOME! Thank you. Issuetrak I have gotten the best service, and I really appreciate the service you guys provide. From small issues to large one, the support is ALWAYS AWESOME! Thank you.
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October 03, 2011
As always, IssueTrak customer support is excellent! Thanks to Dino for a fine job!
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October 02, 2011
Technician did an excellent job. He even went inside my system to effect the change. Now that's what I call service. Terrific!
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October 02, 2011
Amazing, as usual
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October 01, 2011
Paul did a fantastic job identifying the problem and solving it with his expertise. Our issue was resolved 100% and much quicker than I expected.
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October 01, 2011
Patrick provided excellent support. Above and beyond!
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October 01, 2011
Best Support Team ever!
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September 30, 2011
It was very helpful to hear how others are implementing the system and to discuss best practices.
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September 30, 2011
IssueTrak support is #1! Simply the best!
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September 28, 2011
The customer support IssueTrak provides is head and shoulders...no a universe...better than it's competitors!
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September 28, 2011
Excellent service and knowledgeable staff.
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September 02, 2011
Mike provided a very professional and knowledgeable detailed review on our IssueTrak setup. Very pleased to have done this. Thank you Heather for your constant followup and Mike for your awesome skills!
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September 01, 2011
Heather is really knowledgeable on the product and can present many different options using the product to come up with a workable solution.
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September 01, 2011
Extremely happy with the product, the support and training.
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August 31, 2011
Rep was helpful. Good Experience.
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August 31, 2011
The software easily setup and was very easy to navigate through. The end user can also find things they require without too much hassle - it is very intuitive!!
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August 31, 2011
The training was excellent and we liked the fact that we were not rushed and that the instructor took the time to make sure we understood each piece.
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August 30, 2011
Your Tech Support and Quick Response teams are awesome!
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August 29, 2011
The same excellent service as always.
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August 29, 2011
One of the best support groups of any vendor we work with.
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August 29, 2011
I've always been very pleased with the service and support I receive from Issue TRak. You have a great team!!
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August 28, 2011
Keep up the excellent service
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August 27, 2011
You guys are the BEST!
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August 26, 2011
Service was most excellent!!
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August 26, 2011
Fast and on point as usual. Thanks!
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August 25, 2011
I'm amazed how good and fast you addressed the installations, configuration, clean up, and issues with other IssueTrak databases we have in just one hour. Thank you, it's hard to find effective technical support lately. You do a really good job.
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August 18, 2011
The best installer I have ever used. The hover help was over the top and the self checks are just awesome.
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August 08, 2011
Keep up the excellent service
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August 05, 2011
As usual, you guys rock. Chris was super patient with what turned out to take much, much longer than either of us anticipated. Plus, his excellent singing helped the time go by faster. Bravo Chris.
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August 03, 2011
I <3 you guys!
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July 23, 2011
I have used the product for years, I moved firms and implemented it here as well and would continue to recommend it.
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July 19, 2011
I appreciate the team not saying we can not create the problem here so we cant help you - this is a typical IT type of response when you can not duplicate a problem and the IT support team figured this would not be the best response. The team I worked with was very pleasant and nice to deal with. Appreciate their dedication and follow up.
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July 14, 2011
I liked the walk through and recommendations of how to use the different functions and options with in IssueTrak. I would have like to have seen a little more on the Reporting Tools.
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July 12, 2011
Great service, easy to use - and very beneficial to any professional company!
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July 06, 2011
I think that IssueTrak is easy to use quite straight forward once mastered.
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June 29, 2011
Always quick to respond and very helpful! Thanks!
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June 27, 2011
You guys do a great job. Thanks!
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June 18, 2011
Thank you for your help today. Every time I call IssueTrak my issue is resolved promptly. I truly appreciate the level of professionalism and respect that is provided.
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June 10, 2011
Thanks so much for your help. It is really appreciated! You're the best!
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June 05, 2011
Rapid response and knowledgeable technician who was more than willing to take the time to resolve my issue right away. I was impressed!
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May 24, 2011
We're currently implementing 9.6. Can't wait to go live with it!
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May 06, 2011
My experience with IssueTrak has been wonderful. The product is easy to use and the support is great!
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May 06, 2010
I am impressed at the efficiency of sales and technical/training staff. My experience to-date has been an excellent one. Thank you.
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April 30, 2010
We recently upgraded to version 9.5 (from 5.5), and I was very impressed with Issuetrak (at every level, sales, support, etc.) the overall willingness to want to assist, to take on the task of reviewing/providing guidance with changes to one of our in-house technical script. Very impressed!
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April 29, 2010
What can I say, of all the Help Desk/Project tracking software that I have ever used Issue Trak is the best, best value to cost, best service, best support, best followup after the sale, the best, meaning easiest, most friendly, customer oriented company I have ever used. What can they do to improve, build something else I can use to support my customers. Because I know that whatever Issue Trak makes will be AWESOME!
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April 28, 2010
Simple product to setup and use. The implementation walk-through was a nice touch. The software is pretty intuitive, but the walk-through allowed us to really "hit the ground running".
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February 02, 2000
I worked with Michael and it was a pleasure.
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January 24, 2000
Excellent help on the problem we were having, the timeliness of the resolution was great.
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January 22, 2000
Dan was fantastic! He was patient with me as I was trying to explain my issue and he took the time to explain the solutions that he was providing. He is truly an asset to your organization. Well done.
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January 01, 2000
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