Responsive support when you need it.
At IssueTrak, we know that delivering quality software is only the beginning. When you need help, you deserve great support too.
IssueTrak Technical Support maintains an impressive track record: our customer satisfaction survey results are consistently over 93% and we answer your call in less than a minute.
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Average Speed to Answer (Past 2 Months)
The average amount of time it takes for a live
person to answer your phone call.
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Customer Satisfaction Survey Results
Customers are asked to rate their experience with IssueTrak Technical Support after each closed issue.
The chart below shows the average monthly customer satisfaction score.
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57
seconds
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96.7%
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97.4%
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97.5%
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96.0%
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98.2%
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96.7%
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September
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October
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November
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December
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January
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February
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Recent Support Testimonials
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I am very pleased with the timeliness of support, the level of knowledge possessed, and the creative
way that each and every one of my request is approached. Excellent work everyone! Keep up the
great work!
Roderick Kendrick
Horizon House
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My call was answered immediately. Paul was extremely helpful and professional. These days, we're so
used to being sent to an overseas call center where people just ask blanket questions and make
assumptions. Paul listened to my needs, offered solutions, and was friendly while being professional.
He is an awesome asset to your company.
Julie Davis
Southwest Power Pool
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I can't thank Dino enough for the prompt, efficient and outstanding service she always provides us.
It's reassuring to know that if there's any issue, one call to her and it's addressed and resolved. I love
that she has her own little knowledge base filled with quirky issues other people have experienced.
She always updates my issue at closing, so I have "really complete" historical of fixes, should I ever
need them!! If she were in Phoenix we would steal her to work on our team!
Dione Carlock
Maricopa County
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I could not ask for anyone better in your support team as Noel. Always helpful and understanding of
my problems and how to fix them. Great person to communicate with and always professional and
can talk with someone like me who is still learning all the great features that are in IssueTrak. Top
notch service and very much appreciated. It helps my job so much. Thank to all. Ron Drake
Ron Drake
Montgomery County Memorial Hospital
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