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Reviews Summary
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Recent Reviews (sorted by date)
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Using version 9.6
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Sr. Analyst
PECO Energy |
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Pro's
Flexability of program.
Tech Support - Tech Support - Tech Support!
Willingness to support program & customer suggestions.
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Con's
Flexability - Add more. You are moving in the right direction to build more program flexability into IssueTrak.
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Overall
Highly recomended!
Great Issue Program with good flexability that can be customized to meet customer's requirements.
Unlike MS Access - Issue Trak provides a consistent Look & Feel with sufficient program flexability without the intricate and complicated setting / commands that become a support burden.
Keep up the good work & continue to develop and advance your product.
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Using version 9.6
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Systems Analyst
City Bank |
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Pro's
It's simple, and gets the job done. Doesn't require random maintenance to keep IssueTrak up and running.
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Con's
Some advanced features are difficult to setup and get running.
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Using version 9.6
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Computer Support Technician
for Taft College
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Pro's
Wonderful product. Makes it possible to have inventory of assets, buildings, rooms, software (both licensed and installed), all in a setup where things can be related to each other and then to work orders and linked to a person submitting the work orders.
Tracking of labor hours and parts used for a specific project, work order, or both.
Can create work orders from incoming email a big bonus for us as thats how many are sent from our previous setup.
Custom reports can be made to be sent to email on a routine basis.
Can generate invoices for billing from woirk orders.
Survery Module (although we don't have it I have toyed with it and it is a good tool)
Excellent Support team that is quick to respond, knowledgeable, and eager to assist.
Scan PC feature which can be automated to keep track of Windows based computer information.
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Con's
As with anything there is always room for improvement. I'd like to see an on hand inventory type system that is as customizeable as the rest of the product so we can track things on hand such as printer cartridges, USB/monitor/power cables etc to keep an on hand supply that can be updated as things go out and more are purchased to replinish.
There are also some areas of how things were designed that work but could be done a little better such as text entry where a drop down or a pre-populated list would be more appropiate.
The administration area of the software needs more grainular control so that specific features can be allowed or disallowed to specific users or groups.
Software License data is not very secure in the database as all license info can easily be viewed or downloaded to an excel spreadsheet by an user with asset managment permissions.
Would like to see more customization options on how to handle incoming emails maybe based on key words to assign specific work order (Issue) types or maybe even default certain flagged words to a "Quick Pick" (predefined settings on a work order).
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Overall
Excellent product with a team that makes a real effort to listen to their customer base in an effort to improve their end product. Excellent customer support and a lot of great features in one product.
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Using version 9.6
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Application Specialist
Minnesota Medical Foundation |
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Using version 9.6
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IT Technician II
for County of Chemung
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Pro's
Full-featured product. Highly configurable.
Excellent support team.
Continuous feature enhancements.
Web-based.
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Con's
Report creation can be a little hard for beginners to grasp.
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Overall
The BEST technical support I have ever worked with!
Great product, with continuous feature enhancements, in a highly configurable environment. I can't wait for the .NET product to come out.
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IssueTrak Response
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Lisa Strack, Marketing Director
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We recently created a video demonstrating step by step how to create reports using the Report Writer.
Report Writer Tutorial Video |
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Using version 9.6
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project specialist
rite aid |
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Pro's
i like how there seems to be a IssueTrak family. The willingness to work with our company is awesome. IssueTrak listens to their clients.
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Con's
new releases are buggy and don't seem to be tested well
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Overall
i really like it and will continue to recommend it.
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Using version 9.6
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Senior Analyst - Client Support
Complete HealthCare Resources |
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Pro's
Constantly staying with the fast-paced world of technology
Ease of use
Outstanding customer support
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Overall
Great product
Never an problem to work with someone within the organization (always talking with a friendly person)
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