Why choose IssueTrak for Process Management?
Manage and control your business processes more effectively with IssueTrak. Use IssueTrak to quantify and monitor your procedures to completion to ensure proper steps are followed.
Define and control procedures for handling a wide variety of issues and processes. Tasks can be assigned automatically, with workflow built in. A process can be added at any point in the issue lifecycle.
You know exactly what happened and who did what, so you can meet audit requirements. Additionally, you gain visibility on who made approvals and when. Then all processes can be continually analyzed and optimized.
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Define and follow processes
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- For each situation, IssueTrak's process management software allows you to automatically assign tasks based on your preferences.
- Assign tasks to anyone in your organization. You can create a new task or select a predefined group of tasks to add to an issue. Tasks can be dependent on other tasks, even cancelled automatically after a specific response to a previous task.
- Once the process is defined and automated, when a new issue of that type occurs, you can select a quick submission template from a drop-down menu and only enter specifics relating to this occurrence.
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Monitor status, track issues
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- Send notifications to members of a distribution list when specific issue types are submitted or other actions occur.
- When a new issue comes in via email, IssueTrak creates a trackable request based on the email's content, and then automatically assigns the issue. All subsequent email correspondence is saved inside of the issue.
- Monitor issues easily over the web. IssueTrak's software is 100% Web-based with zero footprint. Your staff can access IssueTrak through a web browser – or mobile phone – to submit or check status of a support request.
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Create and run reports
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- Customize your dashboard to show the metrics you care about the most. Easily see the number of unassigned, open and escalated issues, average response time, and open incidents by assignee, type and priority.
- Multiple reporting options available in IssueTrak's software stretch as far as your creativity will allow. Create and run reports on numerous data fields to use in your decision making.
- Schedule reports for automatic email delivery to specific people in your organization.
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Increase customer satisfaction
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- Let your internal or external customers submit issues via email, their web browser, or their mobile phone, and check on the status of their issue anytime, anywhere without interrupting your staff.
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Manage a knowledge base
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- Maintain a collection of approved processes and procedures right at your fingertips. Easily find open and closed issues with simple or advanced searches.
- Create knowledge base articles from resolved issues instantly or write them from scratch.
- Email knowledge base articles to customers, keep access to the knowledge base restricted, or allow customers to search your knowledge base and find out what to do themselves.
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Process Management Clients
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The software is running stable,
strong and meets our
expectations; a rarity in
the software world!
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Dan Orme-Doutre
Microsoft
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Powerful Software
High-quality software with an extensive list of features, the flexibility to adapt to the way your organization works, and impressive ease of use.
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Fast Response Support
IssueTrak's award-winning technical experts, based in Virginia, work quickly to resolve any problems and consistently exceed customer expectations.
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Outstanding Value
Unlimited standard users, 55 free capabilities, and unlimited issues – plus flexible purchase options – make IssueTrak the best value for your investment.
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Mobile Access
Take control of your entire organization in a fast and easy mobile optimized format.
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Deployment in < 1 Week
You can begin using IssueTrak almost instantly. The web-based software is easy to set up – an automated installer walks you through the steps. It can take as little as 60-90 minutes.
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Use Your Own Terminology
Define your own names for issue types, classes, projects, locations and more. Add your own customized fields, screens, menu options. IssueTrak is so flexible it is used by human resources, payroll, tax, executive management, and facilities maintenance in addition to help desk and customer support.
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Market-leading Expertise
IssueTrak is the leading web-based issue tracking solution. Proven over the past 10 years, it is used by 1700+ customers in 36 countries, including Microsoft, Cisco, Johnson & Johnson, EDS, Ralph Lauren Polo, Pepsi, UPS, Verizon, Rutgers, Delta Airlines, and the U.S. Dept. of Defense.
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