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Press Releases
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IssueTrak Version 9.7 Streamlines Workflow, Debuts New Process Management Options, Enhances Asset Management
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22 February, 2012
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Virginia Beach, VA (February 14, 2012)―IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, today announced the release of IssueTrak Version 9.7. The primary focus of the new version is expanded process management capabilities. Other enhancements include improved reporting, more detailed asset management, increased functionality in Global Issues, and more administration options.
“Process management is an increasingly impo...
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IssueTrak is included on Inc. Magazine’s Annual Exclusive List of America’s Fastest-Growing Private Companies— the Inc. 5000
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15 September, 2010
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Virginia Beach, VA (September 15, 2010) – For the fourth consecutive year, Inc. magazine included IssueTrak on its annual Inc. 5000, an exclusive ranking of the nation's fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs. Music website Pandora, convenience store chain 7-Eleven, Brooklyn Brewery, and Radio Flyer, maker of the iconic children’s red wagon, are among the p...
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IssueTrak Named to Best Places to Work in Hampton Roads
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23 July, 2010
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Virginia Beach, VA (July 23, 2010)―IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, has been recognized as one of the best places to work in Hampton Roads by Inside Business, the Hampton Roads Business Journal. IssueTrak was awarded first place in the Small Business category.
“Making work as much fun as possible has always been important to us,” said Hank Luhring, CEO of IssueTrak. “The nerf gun wars and our monthly Brewdiggity...
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IssueTrak Launches IssueTrak Mobile to Provide Anytime, Anywhere Issue Management
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21 July, 2010
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Virginia Beach, VA (July 21, 2010)―IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, today announced the release of IssueTrak Mobile, which allows users to track, assign, manage and report on issues from their mobile device. Field service technicians are empowered by real-time access to important information while at a client's site or in transit. They can submit, edit, assign and close issues remotely, without needing a PC or a lapto...
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IssueTrak Releases Version 9.5 with New User Interface, Improves User Experience
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18 January, 2010
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Virginia Beach, VA (January 18, 2010)―IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, has released IssueTrak Version 9.5. The new version introduces an advanced and better-organized user interface that makes IssueTrak even easier to use.
Navigation is enhanced and streamlined, with two navigation bars that provide one-click access to the most commonly accessed screens:
The Top Bar, located at the very top of the screen, provide...
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IssueTrak 9.0 Expands Beyond Help Desk to Track Issues Throughout the Organization
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21 August, 2009
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Virginia Beach, VA ― IssueTrak, an internationally recognized leader in issue tracking, help desk and customer service software, has released IssueTrak Version 9. The new version includes a number of features that give customers the ability to customize IssueTrak for uses outside the company’s traditional stronghold of help desk and customer service departments.
“More and more of our customers are using IssueTrak in innovative ways – to track issues in facilities maintenance, acc...
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Beach software maker takes top honor!
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18 September, 2008
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By Kathy Adams
VIRGINIA BEACH
Employees often play pingpong at the office of software company IssueTrak Inc.
They play hard, but they also work hard. That's been IssueTrak's recipe for success, said founder and chief executive Hank Luhring.
Apparently it works.
The Hampton Roads Chamber of Commerce named IssueTrak the Small Business of the Year on Wednesday at a luncheon at The Westin Virginia Beach Town Center.
"I'm really blessed with a wonderful team that works hard," Luhring said. "We ...
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IssueTrak 8.0 Now Available for Purchase and Upgrade Features and Functionality Enhanced Through Customer Collaboration
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1 January, 2008
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Virginia Beach, VA – IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support, has released the latest version of its namesake software.
“Like any highly regarded product, great software evolves over time,” says IssueTrak CEO Hank Luhring. “Our customers stay with us because we do more than just listen to them. We actively seek their feedback and suggestions. Each new feature is a reflection of that collaborative environment.”
However, ...
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IssueTrak Named to Inc. 500 list of Fastest-Growing Private Companies in America
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24 August, 2007
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Inc 500 Magazine Ranks IssueTrak No. 421 With Three-Year Sales Growth of 685%
Virginia Beach, VA – Issuetrak has just been ranked 421 on Inc. magazine’s 26th annual Inc. 500 list of the fastest-growing private companies in the U.S., the only business in Hampton Roads to make the list.
“If you want to find out which companies are going to change the world, look at the Inc. 500,” said Inc.Editor Jane Berentson. “These are the most innovative, dynamic, fast-growth companies in...
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Listening is key for Beach software maker!
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1 February, 2007
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By MICHELLE E. SHAW, The Virginian-Pilot © February 1, 2007
VIRGINIA BEACH -The way Hank Luhring treats his employees is directly related to the way his company responds to its customers.It's a common-sense philosophy, he said. After all, Luhring is in a business where he needs the creativity of his employees and customers to succeed. "If our employees feel valued, they will treat our customers well," he said. "Besides, we're not a bunch that tells people the best way to run their business....
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IssueTrak 7.0 Sets the Standard for Help Desk, Customer Support and Issue Tracking Software
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2 January, 2007
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Virginia Beach, VA – One month after its worldwide release, Help Desk and other IT professionals are giving IssueTrak 7.0 high marks for its dynamic new features, ease of use and ability to save companies both time and money.
“The new features are well thought out and will be a great benefit to anyone running a help desk orcustomer support center,” says Michelle Williams, Manager of Network Services for Compass Technology. “Global Issues and using sub status to pause e...
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Virginia Beach Software Company Releases IssueTrak 7.0, Newest Version of Help Desk and Customer Support Software
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29 November, 2006
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Virginia Beach, VA – IssueTrak 7.0, the latest version of a comprehensive Customer Support, IT Help Desk and Issue Tracking solution developed by a Virginia-based software company will be released on December 1st.Among the newest features in IssueTrak 7.0 are customized web portals and Support Best Practices. Company leadership believes the latest release of IssueTrak will be well received. “An important lesson I’ve learned in business is that you can’t manage what you can’t meas...
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