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Email Processor
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Convert and route your emails
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IssueTrak's Incoming Email module allows your internal users or customers to submit support requests directly into IssueTrak using a simple, free-form email. It converts the inbound emails into issues within IssueTrak infrastructure and automatically determines the issue type and person or group to which the request should be assigned. Additionally, replies to issues are captured, guaranteeing all communications regarding an issue are documented.
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Active Directory Integration
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Synchronize your users
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With IssueTrak's Active Directory module, all user administration for IssueTrak can be completed within your existing Active Directory. It significantly reduces implementation time and minimizes on-going administration by maintaining a single group of network resources and users. The Active Directory module acts as the central authority for network security, letting the operating system readily verify a user's identity and control his or her access to network resources.
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Asset Management
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Track and maintain your inventory
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The Asset Management module captures detailed hardware and software information, tracks software compliance, and maintains inventory of non-IT assets. It enables you to automatically audit, record and maintain a wide variety of information about your assets in IssueTrak. Assets can be linked to users and issues for more efficient issue resolution. Easily locate items and detect trends with an asset search capability or use built-in reports to retrieve both broad and detailed information about your assets.
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Surveys
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Find out what you need to know
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IssueTrak's Web Surveys module creates integrated survey campaigns. It enables you to easily generate online surveys, send them to a target audience and collect and analyze your results. Best of all, you can access this critical information immediately to make more informed decisions for your organization.
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Billing
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Invoice directly from IssueTrak
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Streamline your business processes with IssueTrak's Billing Module. Use it to create or import your products and services and invoice your customers directly from IssueTrak. It enables you to customize the invoice and work order templates to meet your company's needs.
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