Hank is the president and chief executive officer of IssueTrak, a company he founded in 1992.

Hank is an entrepreneur who has spent most of his career in the software industry. In 1979, Hank founded his first software company, a business that provided timesharing and application development services for school districts in northern California. Several years later, having sold that business and moved back to Virginia, Hank started Luhring & Associates, a custom software development company with clients that included Norfolk Southern and Volvo Penta. In 2000, Hank saw the opportunity to develop a web-based application that would allow customers to enter support requests online. That product evolved into IssueTrak, and the company changed its name to match the software.

Hank received his degree in Psychology from Old Dominion University.

In his free time he listens to podcasts, especially Hanselminutes by Scott Hanselman, does tutoring with ForKids, and enjoys kayaking and canoeing. 

Steve has served in a variety of capacities since the inception of the company, including vice president of sales and director of marketing. He is responsible for business development with new and existing major accounts as well as developing business partnerships.

Prior to joining IssueTrak, Steve worked his way up the corporate ladder at Volvo North America, where he held a variety of management positions, including dealer services manager for the Volvo Parts Division.

A native of New York, Steve graduated with honors from Old Dominion University, with a double major in Information Technology and Finance.

In his spare time, Steve enjoys reading, Mixed Martial Arts, and spending time with his family.

Since joining IssueTrak in 2001, LaDonna has coordinated the development of most major releases and add-on modules for IssueTrak. She is now responsible for overseeing development, quality assurance and technical documentation as well as all internal applications used here at IssueTrak.

LaDonna previously held a variety of IT positions for Veridian Engineering, the Norfolk Public Schools and Tidewater Community College. Her experience includes work with complex database applications, defining requirements and architecting systems.

Originally from Florida, with a background in banking and finance, LaDonna discovered computers when she moved to Virginia Beach. She began taking classes in information technology and graduated from Tidewater Community College with a degree in Information Systems.

LaDonna pursues a variety of interests outside the office, including listening to jazz music, trying new recipes, and training her new puppy. She also loves to travel, particularly to warm, tropical places. 

Since 2009 Paul has been responsible for IssueTrak's sales and financial activities as well as oversight of the day-to-day operations of the company.

Paul joined the IssueTrak team after gaining extensive experience at Volvo's North America operations, including expertise in ISO 9001 and ISO 14001 standards, management systems, quality assurance programs, strategic planning, contract development and customer satisfaction programs.

A graduate of New York's Pace University with a degree in Business Administration, Paul is also a certified ISO 9000 and 14000 auditor.

Outside the office, Paul enjoys tackling home improvement projects and stays busy trying to keep up with his four children.

Rosemary Milazzo joined IssueTrak as controller in January 2010 with 30 years of financial experience.  She is responsible for the company’s financial reporting and ensuring proper compliance with regulatory requirements.

Prior to joining IssueTrak, Ms. Milazzo had been vice president and controller for Lillian Vernon Corporation for 20 years, where she was responsible for financial analysis, reporting, and forecasting of company results.  She was part of the management team directly involved in two acquisitions, the sale of the company three times, and a bankruptcy filing.  She also has experience in the healthcare and insurance industries, as well as three years with the public accounting firm of Ernst and Young.

Rosemary graduated cum laude from Longwood College with a degree in Mathematics. She received her Master's degree from Virginia Commonwealth University.

In her spare time, Rosemary enjoys travelling abroad with her husband and two children, and spending time with family and friends.

Lisa joined IssueTrak in 2009, bringing with her more than 15 years of marketing and sales experience. She is responsible for all marketing, PR, and communications for IssueTrak as well as the company website.

Prior to joining IssueTrak, Lisa worked as a marketing and business development consultant for Discover Nutrition 365, and spent several years at Amerivision Communications, where she held positions including senior manager of product development and senior manager of sales. She has a track record of successfully identifying target markets, then developing and implementing sales and marketing plans to penetrate them.

Lisa received her bachelor's degree in Business Management magna cum laude from the University of Wisconsin.

In her free time, she enjoys travelling and spending time with her family.

Mike joined the IssueTrak team in 2007 with more than 15 years of combined IT and management experience. Mike is responsible for the day-to-day operations of the technical support and IT teams where he focuses on ensuring that all of IssueTrak's customers are well taken care of by a professional and technically knowledgeable staff.

Prior to joining IssueTrak, Mike held several leadership positions at EDS, as well as experience as a helpdesk analyst and systems administrator.

He is a native to the Hampton Roads area and a graduate of Virginia Tech with a B.S. in Hospitality and Tourism Management. He has also obtained the Microsoft Certified Systems Engineer (MCSE), ITIL Foundations, and the HDI Analyst certifications.

In his spare time, Mike enjoys listening to podcasts, reading, working out, and spending time with family and friends. He and his wife have two young children. Mike is also active in the community, through his local church.