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Maintenance Plus

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Everything You Need
Delivered with every new software purchase and renewing annually, Maintenance Plus ensures you and your users are continually up and running and have the most current releases.

IssueTrak's comprehensive Maintenance Plus includes software upgrades, unlimited technical support, a dedicated Quick Response team and access to the Professional Services team.
Software Upgrades Access to Professional Services Dedicated Quick Response Team
With IssueTrak's Software Upgrades benefits, there's no need to budget for new software releases, as they're already included. IssueTrak's Professional Services Team provides a variety of services to assist customers in maximizing the potential of their IssueTrak system. Even the most complicated issues are quickly resolved. Our Quick Response Team, a group of IssueTrak developers, provides additional assistance and expertise when needed.
All updates and upgrades Advice from our product specialists on current or future usage of IssueTrak Technical staff focused on bug identification and resolution
All major new releases Eligible to purchase configuration assistance and customized training sessions Resolves complex code-related support issues
Ability to expand your user licenses and modules Services available on-site or via dedicated remote session Creates ongoing hot fixes between version releases
Technical Support
When you call IssueTrak, our award-winning Technical Support Team understands your problem and works quickly to resolve your issue. These experienced technical experts, based in Virginia, maintain an impressive track record: our customer satisfaction survey results are consistently over 93%.
Telephone Support Site Remote Assistance
Unlimited phone assistance M-F,
7am-8pm (ET/GMT-5)
757.213.1351 or
888.789.8725 (US & Can Only)
Unlimited access to the IssueTrak Support Site. Use it when you want, where you want.
support.issuetrak.com
With your permission, our technicians will log onto your system and work on the problem with you!
Email Knowledge Base Emergency Assistance After Hours
Unlimited email assistance to resolve issues
support@issuetrak.com
Self-service via our online Knowledgebase. Find answers quickly and feel empowered by solving the issue on your own. Your business doesn't have to suffer if something happens after hours!
Web Live Chat
Submit your assistance request through IssueTrak.com Chat online with a live Support Technician (through our Support Site)    Maintenance Plus
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