Give Your Customers Control Over Their Issues (Yes, all of them)
With IssueTrak, your customers feel like they have complete control over their issues.
Customers Get Their Own Private Portal
Your customers get their own portal, customized with their logo and yours, that lets them submit issues and monitor the status of those issues. It's easy for them to see what's going on. But they don't have to check the portal unless they want to... They can simply enter tickets by email.
Customers Can Solve Their Own Problems
You can give your customers access to a Knowledge Base where they can search for a solution to solve their own problem. IssueTrak's Knowledge Base lets you embed as many graphics, photos, and links as you want. You can also include as many attachments as you'd like.
Customers Always Know What's Going On
Customers get email notifications anytime the status of one of their issues changes. So they always know what's going on – without any extra effort on their part.
Give Customers 55 Permissions
If you choose to, you can give your customers permission to customize their reporting or control their issues in other ways. In fact, IssueTrak lets you give customers any combination of 55 permissions – that's more than any other issue tracking software.
Unlimited Customers – Free!
With IssueTrak you don't pay for customers. You can have thousands – even millions – of customers use IssueTrak and there's no charge for any of them.
Take the first step…
To learn more about IssueTrak, take the online demo.
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After filling out the form, you will immediately
receive online instructions on how to access
our three demo environments, as well
as a confirmation email.
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