Keep track of a range of issues and resolve them easily and efficiently with IssueTrak.
Regardless of whether your issues are straightforward or complex, you can simplify the process of resolving issues, manage your resources more effectively, and increase the productivity of your team by using IssueTrak.
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Whatever you want to track...
You can track incidents, issues, problems, tasks, trouble tickets, bugs, service requests or almost anything else with IssueTrak's issue tracking software. Here are a few of the types of issues companies are tracking with IssueTrak:
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- Call center issues – customer complaints, orders, parts
- Outsourcing issues – contract hours, time tracking
- Finance issues – lost paychecks, travel reimbursements, purchasing
- Human resources issues – new employee, personnel changes
- Facilities issues – broken equipment, maintenance issues
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Managing issues becomes easier
Track, communicate, resolve and report on your issues. IssueTrak's web-based interface makes it simple for your staff and internal or external customers to report issues, send and receive information relating to issues, and monitor the status of issues
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- Tasks and Task Manager – Assign multiple tasks to be completed within an issue. Choose a single task or group of tasks that can be pre-defined or added on the fly. The Task Manager will notify users that tasks have been assigned to them. Tasks can be dependent on other tasks – even cancelled automatically after a specific response to a previous task.
- Quick Picks – A true time-saver when dealing with recurring issues. Quick Picks allow you to auto-populate your entry screen by simply selecting the issue from a drop-down menu. Most of the issue is already filled in. You simply enter specifics about this occurrence.
- Dashboard – View key metrics such as the number of open, unassigned, and escalated issues; average response time; service level agreement compliance averages; and open issues by assignee, type and priority. The dashboard is automatically filtered so each person sees only the issues that are appropriate for them.
- Project Management – Trying to manage a project with numerous tasks, people and deadlines? IssueTrak's project management software feature will help keep you organized and ensure tasks are completed on time. Create projects, and assign issues and tasks to various people in your organization. From the Project Summary screen, view all projects and drill down into the details, including estimated, actual and variance in hours and budget, percent complete and project status.
- Automatic Scheduled Reports – Reports can be generated and sent automatically to people on an approved distribution list. Use the Report Writer to create your own custom reports for management, strategic decision-making, allocation of resources, software compliance, financial reporting and more. Save searches and rerun whenever needed to get ad-hoc reports quickly and easily.
Read more of IssueTrak's capabilities: Feature Checklist
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More reasons to choose IssueTrak
You can track incidents, issues, problems, tasks, trouble tickets, bugs, service requests or almost anything else with IssueTrak's issue tracking software. Here are a few of the types of issues companies are tracking with IssueTrak:
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- Software Hosting – IssueTrak is 100% Web-based with zero footprint. We can set up and maintain your site for you on our servers. All you have to do is login to your site and start working.
- JumpStart Training – Get up and running quickly. Our highly-skilled product specialists set up your system, train you, and introduce you to best practices to help ensure that your system is set up to work flawlessly in your unique organization.
- Unlimited Technical Support – Your annual support and maintenance agreement provides unlimited phone, email and web support. Product upgrades are also included, so your software is kept up-to-date.
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Issue Tracking Clients
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The software is running stable,
strong and meets our
expectations; a rarity in
the software world!
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Dan Orme-Doutre
Microsoft
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Powerful Software
High-quality software with an extensive list of features, the flexibility to adapt to the way your organization works, and impressive ease of use.
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Fast Response Support
IssueTrak's award-winning technical experts, based in Virginia, work quickly to resolve any problems and consistently exceed customer expectations.
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Outstanding Value
Unlimited standard users, 55 free capabilities, and unlimited issues – plus flexible purchase options – make IssueTrak the best value for your investment.
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Mobile Access
Take control of your entire organization in a fast and easy mobile optimized format.
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Deployment in < 1 Week
You can begin using IssueTrak almost instantly. The web-based software is easy to set up – an automated installer walks you through the steps. It can take as little as 60-90 minutes.
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Use Your Own Terminology
Define your own names for issue types, classes, projects, locations and more. Add your own customized fields, screens, menu options. IssueTrak is so flexible it is used by human resources, payroll, tax, executive management, and facilities maintenance in addition to help desk and customer support.
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Market-leading Expertise
IssueTrak is the leading web-based issue tracking solution. Proven over the past 10 years, it is used by 1700+ customers in 36 countries, including Microsoft, Cisco, Johnson & Johnson, EDS, Ralph Lauren Polo, Pepsi, UPS, Verizon, Rutgers, Delta Airlines, and the U.S. Dept. of Defense.
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