Press Release

January 2, 2007

The Reviews Are In:
IssueTrak 7.0 Sets the Standard for Help Desk, Customer Support and Issue Tracking Software

 

Virginia Beach, VA – One month after its worldwide release, Help Desk and other IT professionals are giving IssueTrak 7.0 high marks for its dynamic new features, ease of use and ability to save companies both time and money.

“The new features are well thought out and will be a great benefit to anyone running a help desk or customer support center,” says Michelle Williams, Manager of Network Services for Compass Technology.  “Global Issues and using sub status to pause escalation and SLA calculations are wonderful new additions.  Keep up the great work.”

IssueTrak has become the gold standard for IT Help Desk, Customer Support, and Issue Tracking Software.  First developed in Virginia Beach in 2000, IssueTrak is now utilized by companies in 21 countries and 54 major industry groups.  “IssueTrak 7.0 enhances productivity by enabling IT managers to respond to and solve problems quickly,” says IssueTrak Founder and CEO Hank Luhring.  “The software is also so adaptable that our customers are putting it to work to address multiple issues in their individual offices.”

IssueTrak 7.0’s helps companies to:

  • Communicate more effectively
  • Improve efficiency
  • Speed up issue resolution
  • Enhance quality of service
  • Track critical business issues
  • Reduce Costs

Formerly known as Global Support Software, the Virginia Beach-based firm recently re-adopted the IssueTrak name as its corporate identity to better reflect its singular focus on this very specialized area of customer support.  “We set out to create a 100% web-based, user friendly package backed by the most dedicated customer service professionals in the industry.  We’ve accomplished that goal, but we know that you’re only as good as your last upgrade.  We are committed to continued improvement and maintaining our status as a leader in service/help desk management solutions,” says Luhring.

For more information about IssueTrak or to request an interactive demo, please call at 1-866-ISSUETRAK or visit www.issuetrak.com.

Contact:
Douglas Christian
info@issuetrak.com
1-866-ISSUETRAK (866-477-8387)