Press Release
November 29, 2006
Virginia Beach, VA – IssueTrak 7.0, the latest version of a comprehensive Customer Support, IT Help Desk and Issue Tracking solution developed by a Virginia-based software company will be released on December 1st.
Among the newest features in IssueTrak 7.0 are customized web portals and Support Best Practices. Company leadership believes the latest release of IssueTrak will be well received. “An important lesson I’ve learned in business is that you can’t manage what you can’t measure,” says CEO, Hank Luhring. “Staying lean, efficient and productive is essential in today’s business environment, and IssueTrak 7.0 will help any company seeking a competitive edge.”
“As companies grow, managing everything from IT, assets, and customer service becomes more complex,” says Luhring. IssueTrak, first released in 2000, has matured over the years to meet these changing needs, adds Luhring, allowing users to track vital issues and share information with key parties quickly and efficiently. “We have extremely loyal customers and some of the highest retention rates in the industry,” says LaDonna Beauregard, Vice President of Development. “In fact, we see them as members of our R & D department. We take their suggestions very seriously and incorporate them when appropriate into each and every upgrade.”
IssueTrak 7.0 offers several new and enhanced features including the following:
- Global Issues - New features in IssueTrak 7.0 allow users to link related issues to a single global issue. Issues can then be worked individually or from the global issue. Updates to the global issue can automatically propagate to the linked issues.
- Enhanced Escalation – IssueTrak 7.0 will automatically escalate an issue based on escalation rules you create. The escalation rule can change the priority and staff assignment of the issue.
- Issue Auditing - Changes made to issues can be recorded in an audit log.
- Customer Web Portals – IssueTrak 7.0 offers you the flexibility to create tailored Web portals for your customers by customizing display names, logos, color schemes, and creating unique knowledge bases, dashboards and reports.
- Out of Office – When support staff members are out of the office, IssueTrak 7.0 will now automatically assign issues to a designated backup and send the appropriate notifications.
- Report Writer – IssueTrak 7.0 allows users to spot trends and improve performance by building powerful reports and delivering them on a regularly scheduled basis to a targeted audience via email.
- Trak Tips – When entering an issue into IssueTrak 7.0, users or support staff are prompted with intelligent guidance based on the information they are entering. This feature can enhance service by offering troubleshooting or information gathering steps to the user.
About the Company
Founded in 1992, IssueTrak, Inc., the developer of IssueTrak, has developed a worldwide clientele with customers from 21 countries and 54 major industry groups. Supported by personnel based in its Virginia Beach headquarters, the company’s Web based software allows users to efficiently track vital issues and improve their internal and external support while dramatically reducing costs.
For more information about IssueTrak or to request an interactive demo please call us at 1-866-ISSUETRAK or visit www.issuetrak.com.
Contact:Douglas Christian
Product Manager
info@issuetrak.com
1-866-ISSUETRAK (866-477-8387)
