What is needed at the end-user desktop to run IssueTrak? The ability to browse the Web. Any computer that has a connection to the Internet and a modern Web browser can access our products. The browser must be compatible with Microsoft Internet Explorer 5.5 or later.

Does any software need to be installed on the users' computers? Other than a Web browser, no.

What kind of server is needed to run IssueTrak? Microsoft's IIS and SQL Server (7.0 or above) is required. The database can be on the same machine as the Web server, or SQL Server and IIS can be on separate machines. The size and speed of the server depends on the number of issues submitted per day and how many users will be accessing the system.

Will IssueTrak work through a firewall? Yes.

How about remote users who use a dial up modem to get to the Web? Is a dial up connection fast enough? Yes, we designed our products to work well over any kind of connection. The system is fast and straightforward, and uses a minimum of graphic images.

How much training will our employees need? Very little, since we use a Web-browser interface. If they know how to browse the Web, they can submit issues with IssueTrak and Citizen Submit.

Can we make IssueTrak look like an internal company application, with our company name and logo appearing on every page? Yes, we have designed the IssueTrak HTML pages to allow for a company name and logo.

IssueTrak seems to be targeted towards Information Technology issues. Can it be used for other purposes as well? Most definitely. The software can track issues related to customer service, projects, human resources and quality control.

Is there a demo version available? Yes, we have an online demo available. If you go to our demo page and fill in your name and e-mail address, we'll send you instructions for the demo, along with sample User IDs and passwords to use. The instructions are sent immediately.

We have looked at IssueTrak, and we need a few additional data fields, as well as associated lookup tables. Can IssueTrak be customized to our unique situation? Yes, we specialize in developing customized applications, and we designed IssueTrak knowing that many companies will need their own unique features. These could include additional fields in the main Issue record or specialized reports.

How much does it cost to customize IssueTrak? It depends on how extensive the changes are. Please contact us for an estimate.

What if our company grows, can IssueTrak handle the increased load? Yes, the platform we chose can scale very well, and we have designed the system to allow us to be flexible about moving applications around to different servers as the load requires.

What technology is IssueTrak based on? The Web server is Microsoft's Internet Information Server, running Active Server Pages. The data is stored in a dedicated database server running Microsoft's SQL Server. We have designed IssueTrak products to execute as fast and simply as possible, so there is minimum network traffic.