Hosted Software
IssueTrak offers several different purchasing options. Our software as a service or hosted software option allows users the flexibility and ease of use of IssueTrak without the resource requirements of installing and maintaining software on their own servers.
IssueTrak’s hosted help desk, issue tracking and customer support software is a maintenance free, on demand solution. We will install IssueTrak for you on our servers and provide all of the maintenance and technical support necessary to keep you up and running. You can add users as you need them and only pay monthly for the number of licensed users in your system. We will take care of all of the maintenance, software upgrades and equipment needs.
Hosting Facility
IssueTrak’s hosted sites are housed at Rackspace Managed Hosting in San Antonio, Texas. Their state-of-the-art hosting facility is designed for maximum reliability and security of your data. Rackspace’s secure data centers are equipped with redundant HVAC systems, advanced fire suppression systems, uninterruptible power supplies and more to keep your data safe and secure. These facilities are managed by highly-trained, certified networking and security teams with experience in enterprise level networks.
Benefits
- IssueTrak maintains all necessary software and hardware components
- lower total cost of ownership with a set price per month
- completely scalable, as your organization grows you can add additional users
- no skilled personnel or additional infrastructure necessary
- unlimited technical support and software upgrades installed for you
- accessible from any web browser
