IssueTrak, Inc. is ranked by Deloitte & Touché as one of the fastest growing technology companies in North America.

Inside Enterprise Software Sales | Technical Support Specialist
Software Developer

Inside Enterprise Software Sales:

IssueTrak is seeking Inside Enterprise Software Sales candidates who can analyze specific customer requirements, then configure and present a suitable IssueTrak IT help desk, customer support, or issue tracking solution.

Qualifications:

Excellent compensation and benefits package, including: medical and dental insurance, paid vacation, as well as a competitive retirement savings plan.
Candidates who are interested in this position should email, fax, or send their cover letter, resume, and a completed job application (DOWNLOAD APPLICATION) to:

Deborah Ploussard
Office Manager
249 Central Park Avenue
Suite 200
Virginia Beach, VA 23462
Email:deborah.ploussard@issuetrak.com
Fax: 757.213.1333

___________________________________________

Our Town Center Virginia Beach company is hiring a Technical Support Specialist to promote and maintain our focus on extreme customer satisfaction.

Position Summary

The Technical Support Specialist reports to the Technical Support Manager and is responsible for providing technical support to our customers.

Responsibilities (include but not limited to)

• Provide technical customer support by either phone, email, or directly through our support tool.
• End to end resolution of technical issues using remote troubleshooting tools, our tracking software and other tools as needed.
• Manage, communicate and escalate issues to the appropriate group for resolution.
• Troubleshoot complex web application problems for both internal and external customers and identify/analyze issue trends.
• Make recommendations for changes/improvements to the IssueTrak product.
• Update knowledge base with articles on procedures, technical fixes, or any other critical information.
• Must be available to work a flexible shift and be available for after hour emergency calls.

Skill Sets

• Help desk and/or technical customer support experience.
• Strong written and verbal communication skills.
• Excellent organizational skills, analytical abilities, and attention to detail.
• Working knowledge of Windows 2003 Servers, Windows 2000/XP, Microsoft SQL server, Active Directory, Exchange, IIS, IE, Firefox, and general website configuration/troubleshooting.
• Proficiency in Microsoft technologies and web application hosting.
• Ability to multi-task and prioritize in a fast paced environment.

Selected candidates enjoy working in a casual yet professional environment that offers employees the tools to be successful, both in and out of the work place.

IssueTrak provides a positive work environment, excellent compensation and full benefits package including medical, dental, paid time off, wellness programs, flexible spending accounts, competitive retirement savings plan and company-sponsored life insurance.

Excellent compensation and benefits package, including: medical and dental insurance, paid vacation, as well as a competitive retirement savings plan.
Candidates who are interested in this position should email, fax, or send their cover letter, resume, and a completed job application (DOWNLOAD APPLICATION) to:

Deborah Ploussard
Office Manager
249 Central Park Avenue
Suite 200
Virginia Beach, VA 23462
Email:deborah.ploussard@issuetrak.com
Fax: 757.213.1333

___________________________________________

Software developers review, analyze, design, program, modify, develop and implement new functionality or make modifications to existing functionality. Developers are also responsible for documenting technical specifications for features to be implemented.

Qualifications:

• Requires keen analytical skills and meticulous attention to detail.
• Will work with a high degree of independence.
• Knowledge of web programming and database query languages required.
• Experience with ASP, ASP.NET and SQL Server preferred.
• Bachelors Degree or equivalent technical education or experience is expected.

Excellent compensation and benefits package, including: medical and dental insurance, paid vacation, as well as a competitive retirement savings plan.

Candidates who are interested in this position should email, fax, or send their cover letter, resume, and a completed job application (DOWNLOAD APPLICATION) to:

LaDonna Beauregard
Vice President, Development
249 Central Park Avenue
Suite 200
Virginia Beach, VA 23462
Email: ladonna.beauregard@issuetrak.com
Fax: 757.213.1333

___________________________________________

In addition to the current positions we have listed, IssueTrak, Inc. is always looking for customer support desk industry experts in the areas of sales, development, and technical support. Candidates who are interested in a position with IssueTrak, Inc. should email, fax, or send a completed job application (DOWNLOAD APPLICATION) and any attachments to

IssueTrak
249 Central Park Avenue
Suite 200
Virginia Beach, VA 23462
Email: careers@issuetrak.com
Fax: 757.213.1333

___________________________________________

About IssueTrak:

IssueTrak, Inc. develops, sells and supports, IssueTrak, a Web based issue tracking application used primarily by IT help desks and customer support organizations to manage customer requests. A Virginia Beach-based company, IssueTrak first released its software package in 2000. IssueTrak is currently used by more than 1,200 companies in 22 countries and 54 major industry groups.

In 2007, Inc. magazine ranked IssueTrak #421 on its’ Inc. 500 list of the fastest-growing private companies in the U.S. IssueTrak has also been recognized by Deloitte and the Virginia Chamber of Commerce for its fast growth over the years.