The power and flexibility of IssueTrak is easily expanded with IssueTrak’s add-on modules. Realize even greater capability and functionality when you add any number of the following modules to your system.

Active Directory Integration

Allow your existing active directory to control your users in IssueTrak. With IssueTrak’s active directory integration module, all user administration for IssueTrak can be completed in your existing active directory.

• Significantly reduce implementation time by allowing IssueTrak to seamlessly interact with your existing active directory for user authentication. No need to load user information into IssueTrak -- our active directory integration module accesses the user data right out of your existing active directory.
• Minimize on-going administration by maintaining a single group of network resources and users. Ensure greater accuracy, increased productivity and facilitate more efficient and effective directory administration through a single, consolidated directory.
• Improve security. IssueTrak’s active directory integration module acts as the central authority for network security, letting the operating system readily verify a user's identity and control his or her access to network resources.

Asset Management
Automatically audit, record and maintain a wide variety of information about your assets in IssueTrak. Assets can be linked to users and issues for more efficient issue resolution. Easily locate items and detect trends with an asset search capability or use built-in reports to retrieve both broad and detailed information about your assets.

• Save Money. Reduce IT infrastructure costs by accurately budgeting for your business initiatives.
• Save Valuable Time. Quick install and asset auditing, be up and running fast.
• Manage Technological Change. Adapt to technological change by ensuring you have the proper technology to meet new requirements.

Billing
Streamline your business processes with the IssueTrak’s billing module. Create or import your products and services, customize the invoice template to meet your company’s needs, and invoice your customers for products and services directly from IssueTrak.

Incoming Email
IssueTrak’s incoming email module allows your end users or customers to submit support requests directly into IssueTrak using a simple, free-form email. It eliminates lost email requests and the tiresome, time-consuming job of copying and pasting user requests into IssueTrak, thereby saving significant time and money.

• Allows end users or customers to submit support requests via email.
• Automatically converts emails from end-users into support requests.
• Notifies end users that their requests have been received and assigned.
• Automatically determines the issue type, person or group to which the request should be assigned, or whether the email should be rejected.

Web Surveys
IssueTrak’s web surveys module enables you to easily generate online surveys, send them to a target audience and collect and analyze your results. Best of all, you can access this critical information immediately to make more informed decisions for your organization. You can create survey campaigns for any target audience—employees, suppliers, customers, or prospective customers – even non-IssueTrak users!

• Create robust surveys with over 20 question types and customizable look and feel.
• Invite users to take surveys via email invitations, track individual responses, view message history and send follow-up emails.
• Use powerful reporting options and analysis tools to obtain valuable information for your organization.