|
Everything you need to know.
|
|
|
|
What is needed at the end-user desktop to run IssueTrak?
|
|
|
|
The ability to browse the Web. Any computer that has a connection to the Internet and a modern Web browser can access our products. The browser must be compatible with Microsoft Internet Explorer 5.5 or later.
|
|
|
|
Does any software need to be installed on the users' computers?
|
|
|
|
Other than a Web browser, no.
|
|
|
|
What kind of server is needed to run IssueTrak?
|
|
|
|
Microsoft's IIS and SQL Server (7.0 or above) is required. The database can be on the same machine as the Web server, or SQL Server and IIS can be on separate machines. The size and speed of the server depends on the number of issues submitted per day and how many users will be accessing the system.
|
|
|
|
Will IssueTrak work through a firewall?
|
|
|
|
Yes, IssueTrak will work through a firewall.
|
|
|
|
How about remote users who use a dial up modem? Is a dial up connection fast enough?
|
|
|
|
Yes, we designed our products to work well over any kind of connection. The system is fast and straightforward, and uses a minimum of graphic images.
|
|
|
|
How much training will our employees need?
|
|
|
|
Very little, since we use a Web-browser interface. If they know how to browse the Web, they can submit issues with IssueTrak and Citizen Submit.
|
|
|
|
Can we make IssueTrak look like our own, with our company name, logo, and styles on every page?
|
|
|
|
Yes, we have designed the IssueTrak product to allow for a customizable look and feel that includes a custom style, name, and logo.
|
|
|
|
IssueTrak seems to be targeted towards IT issues. Can it be used for other purposes as well?
|
|
|
|
Most definitely. The software can track issues related to customer service, projects, human resources and quality control.
|
|
|
|
How about remote users who use a dial up modem? Is a dial up connection fast enough?
|
|
|
|
Is there a demo version available?
|
|
|
|
What technology is IssueTrak based on?
|
|
|
|
The Web server is Microsoft's Internet Information Server, running a platfrom that combines JavaScript, AJAX, JQuery, and Active Server Pages. The data is stored in a dedicated database server running Microsoft's SQL Server. We have designed IssueTrak products to execute as fast and simply as possible, so there is minimum network traffic.
|
|
|
|
What if our company grows, can IssueTrak handle the increased load?
|
|
|
|
Yes, the platform we chose can scale very well, and we have designed the system to allow us to be flexible about moving applications around to different servers as the load requires.
|
