1- Go to Main Menu > Knowledge Base (or its customized menu option label) > Search
2- Enter your search criteria
TIPS: Use a space or semi-colon (;) to separate multiple values entered within the same search field. Use double-quotes (“) before and after a value to exclude results that DO NOT contain all of those characters, e.g. “XP Pro”. Use a dash (-) before a value to exclude results that DO contain those characters, e.g. -ink or -“color red”.
Examples…color;red will return any articles with the terms color and red, as well as just color, or just red. "color red" will return only articles with the exact term color red. ink -"color red" will return only articles with the term ink but not the term color red.
3- Click “Search”
A list of articles that meet your criteria will be returned when the search is complete.