To edit an existing user using issue-related screens:
1- From the View Issue, Add Note, Assign Issue, Next Action and/or Close Issue screen, click on the user’s name. A popup window will then open with the user’s details.
2- Click Edit User in the lower right. The Edit User screen will then appear.
3- Modify the appropriate details and/or permissions.
4- Click Update. (Reset will return all entries to the values defined during the most recent save/update.)
You will then be returned to the View Issue screen and the message “User successfully updated” will appear.