Create a department record for each internal entity to be represented as a “Department” within IssueTrak. If the AD Department attribute will be used to determine user department, no additional configuration or implementation will be required after completing this task. If department-based AD Groups/OUs will be used to determine user department, during configuration, these records will be mapped to their corresponding AD Groups/OUs.
This task can only be performed by an IssueTrak user with at least the “Can access and maintain Administration functions” permission.
1- Navigate to Administration > Departments > Add.
2- Enter a name for the department in the field provided.
3- To restrict members of this department with “Can view issues submitted by other users” permissions from viewing other departments’ issues, select “Internal Issues.” (Members with the "Sys Admin" parameter and/or "Can access and maintain Administration functions" or "Allowed Read Only access to Administration information" permissions will not be restricted from viewing issues outside of an "Internal" department.)
4- Click Save to save the new record.
The message "Department successfully added" will appear when the record has been saved. Repeat these steps for each internal entity which should be represented as a department within IssueTrak.