Summary Reports are the default page in the Reports menu.  These are system-defined reports based on the features enabled within your site. For example, a summary report related to Service Level Agreements (SLAs) would not appear unless the feature was activated in System Settings.

You can select a Summary Report from the list displayed, then click “Run.”

You may then select a date range and sort, then click “Show Report” to view the results. 

Data values within Summary Reports are hyperlinked to a detailed list of related issues.