Summary Reports are the default page in the Reports menu. These are system-defined reports based on the features enabled within your site. For example, a summary report related to Service Level Agreements (SLAs) would not appear unless the feature was activated in System Settings.
You can select a Summary Report from the list displayed, then click “Run.”
You may then select a date range and sort, then click “Show Report” to view the results.
Data values within Summary Reports are hyperlinked to a detailed list of related issues.