Information for Your Phone System/CTI Administrator
You have been engaged because your organization/customer needs some assistance regarding IssueTrak Screen Pops we cannot provide.
CTI technology exists in many forms and can be deployed in various ways. The capabilities within phone systems also vary. This makes it impossible for us to accurately state any particular phone system/CTI application or its deployment is compatible with IssueTrak Screen Pops and to what degree. Nor can we explain exactly how they will need to be configured within a particular interface or deployment.
This is where we have to rely on you! The following sections offer guidance on determining compatibility and the information you will need in order to execute configuration.
Determining Compatibility