Defining the New Caller default template

To define a default template for new users added from the Submit Issue screen:

1-  Navigate to Administration > System > System Settings > System Defaults.

2-  Scroll to the New Caller Defaults section of the System Defaults screen and click the template search () next to ‘Create From.’

3-  Select the appropriate template in the Select User Record window that appears. This window will then close and you will be returned to the System Defaults screen.

4-  Click Update. (Reset will reset this screen to the values defined during the most recent update.)

The message “Parameters successfully updated" will then appear.