NOTE: Each Issue Event can have multiple Substatus Update Rules.
1- Go to Administration > Substatus > Rules.
2- Select the event that triggers this new Rule.
NOTE: Notes added when using the “Email Issue” function are not recognized as “Add Note”, “Note Added by Submitter”, or “Note Added by Submitting Organization” issue events.
3- Select the Substatus criteria for this event.
4- Select the Substatus to be applied.
5- Define the Process Order for this new Rule.
6- Click Save.
The message “Substatus Rule was successfully added” will display and the new Rule will appear in the Substatus Update List when the save is complete.