“IssueTrak has always been a great issue-tracking and reporting tool, but the process management piece has really made us infinitely more efficient. It boils down to, would you rather fix your problems or your processes? Using our software gives us greater confidence that we’ll have the desired outcomes.”
- Steve Anderson Business Development Partner IssueTrak
“IssueTrak enhances our quality assurance because we are now embedding the steps that service and support take to handle a call and investigate solutions. The steps are there to ensure that true quality is achieved.”
- Rob Terpstra Owner and CEO CarPro Systems International
“With everything documented in IssueTrak, we can always prove that a purchase was authorized – which was difficult to do before. When our SOX auditor comes in, he can find everything he needs without having to ask a single question.”
An American institution, the diner is still alive and well today. Silver Diner, with 17 locations across Washington, D.C., Maryland and Virginia, carries on the proud tradition with iconic building styles and classic diner fare.
Montgomery County Memorial Hospital (MCMH) in Red Oak, Iowa strives to create a quiet, relaxing environment for patients, families and staff. So when team members resorted to overhead paging to get help with technology or maintenance issues, MCMH knew it needed a better solution.
Located in southeast Virginia, Williamsburg-James City County Public Schools serves 10,000 students in 15 schools. An IT team of 21 supports the district’s 1,800 staff, with some team members dedicated to specific schools and others rotating as needed.
With 650 to 1,000 customers to support depending on the time of year, the information technology (IT) department at Aztec Shops could no longer get by managing requests with Excel spreadsheets - especially during seasonal spikes. Aztec Shops, the nonprofit auxiliary of San Diego State University, provides all dining, concessions, catering, retail operations and other service functions at the busy school of more than 30,000 students.
A tuition-free public charter school in Phoenixville, PA, 45 minutes northwest of Philadelphia, the Renaissance Academy serves grades K-12 with a high-quality liberal arts, college preparatory education. A testament to the school’s mission, parents, students, and teachers sign quarterly learning contracts in which they promise to work together for student success.
