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Business Processes and Beyond: How IssueTrak uses IssueTrak
By Sarah Spangler
With over 1,000 active customers and tens of thousands of users, customer service is a top priority for IssueTrak, and the company is known for its culture of exceptional responsiveness. CEO Dan Luhring is adamant that IssueTrak&r...
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photo courtesy of https://www.flickr.com/photos/66451172@N05/6231947572/
On Embracing Boredom
By Sarah Spangler
I read an article recently by Dan McKinley, discussing the virtues of choosing boring technology; MySQL over MongoDB, PHP over NodeJS. You get the idea. If you’re a developer, there might be a part of you that just rebelled ...
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photo courtesy of https://www.flickr.com/photos/10896784@N00/7312580676/
IssueTrak Appoints New CEO, Unveils Strategies to Address New Growth Cycle
By Sarah Spangler
   IssueTrak Appoints New CEO, Unveils Strategies to Address New Growth Cycle Customer Demand Accelerates for Tracking Solutions Providing Enhanced Confidence and Control of Action-to-Outcome Cycles   Virginia B...
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The Future of Customer Service
By Sarah Spangler
Comment on "Digital customer service takes hold, but phone support still rules.""While the majority of customers (84 percent) still prefer a live phone call": that doesn't seem right. The company I work for, IssueTrak, has seen a ...
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Return on Investment: Beyond the Statistics
By Sarah Spangler
Calculating ROI for a broad-based, multi-touch product like ours is challenging because the software impacts individuals and departments within an organization in multiple different ways. Nevertheless, as part of our technology ...
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photo courtesy of https://www.flickr.com/photos/126581283@N08/15366302458/
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