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Change Management: Turning IT Changes into Assets
By Sarah Spangler
Industry analysts pinpoint IT change management as one of the make or break challenges facing organizations today.  All too often, success is compromised when business processes fail under the stresses of expansion, streamlin...
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June TrakTip: Out of Office Rule
By IssueTrak Staff
It’s time for another TrakTip! Has this ever happened to you?  A new issue is opened or an existing one is updated, but the person assigned to the issue is out of the office.  After spending time automating...
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photo courtesy of https://www.flickr.com/photos/32625013@N00/5694726514/
Voice of the Customer: Managing Harassment and Discrimination Claims
By Sarah Spangler
Harassment and discrimination complaints are an ongoing, though unfortunate part of everyday life for Human Resource departments at all Universities. HR departments must follow strict procedures to comply with regulations, protect...
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Head in the Cloud, Feet on the Ground?
By IssueTrak Staff
Even today, premise-based issue tracking solutions sometimes have the edge over their cloud counterparts. So compelling are the advantages of cloud software delivery models that anyone could be forgiven for thinking that premise ...
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photo courtesy of https://www.flickr.com/photos/67662120@N00/5209567559/
Business Processes and Beyond: How IssueTrak uses IssueTrak
By Sarah Spangler
With over 1,000 active customers and tens of thousands of users, customer service is a top priority for IssueTrak, and the company is known for its culture of exceptional responsiveness. CEO Dan Luhring is adamant that IssueTrak&r...
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photo courtesy of https://www.flickr.com/photos/66451172@N05/6231947572/
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