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Resolve Issues Using Business Rules to Avoid Bigger Problems
By Suz Finnerty
The One That Got Away   It’s time for another TrakTip! This time, we’ll talk about using Business Rules to create management alerts about delays in resolving open issues before a bigger problem arises! Even with ...
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How to Breeze Through Compliance Certification
By Mike Wright
    IssueTrak Helps Smooth SOC2 Certification for Southland Benefit Solutions    Customized, integrated deployment completes within days to ease compliance, support confidentiality and improve productivityS...
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6 Steps to a User-Friendly Help Desk Knowledge Base
By Sarah Spangler
If you’re thinking about using your ticket tracker software to create a knowledge base, you are on the road to saving valuable time and resources by adding self-service to your support options.       A well-c...
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What First-Time Buyers Want from Customer Service Software
By Sarah Spangler
                For many of us, the thought of using spreadsheets and email to manage customer support and trouble ticketing is unimaginable.  But surprisingly there...
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Three Key Tips on Choosing a Mobile Help Desk Solution
By Sarah Spangler
How to Choose a Mobile Help Desk Solution:  Three Key TipsMobile usage, the roaming employee, and BYOD have changed the way we do business - and the way we meet our customers’ expectations. Mobile tools, in particular, ...
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