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IssueTrak is a revolutionary product supported by a world class team.
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IssueTrak was founded in 1992 as a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.
He believed this would provide a higher level of service, significantly reduce the number of phone calls and emails support received, and yield substantial time and cost savings for both the vendor and the customer.
The company applied its considerable software development expertise to creating this commercial, off-the-shelf application and introduced the first version of IssueTrak in 2000. Through constant customer feedback and product enhancement, IssueTrak has grown into a robust platform for internal and external customer support, IT help desk, workflow management, and issue tracking.
IssueTrak has more than 2000 customers in 36 countries. Customers include Microsoft, Cisco, Johnson & Johnson, EDS, ADP, Ralph Lauren Polo, Pepsi, UPS, Verizon, Rutgers, Delta Airlines, Raytheon, Lockheed Martin, Symantec, Canon, UBS, U.S. Bancorp, Deutsche Bank, Merrill Lynch, Rite Aid, Canon, Pitney Bowes and the U.S. Department of Defense.
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Company Values
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Collaboration
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Respect
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Strong Relationships
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Integrity
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Commitment to Excellence
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Our ultimate success depends on our ability to collaborate with customers and colleagues in a way that builds exceptional results.
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Our vision of success includes treating individuals with dignity and respect. We recognize that our customers and colleagues have valuable contributions to make.
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Our ability to help customers succeed is based on strong professional and personal relationships. We listen to, appreciate, and are responsive to our customers and colleagues.
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Our actions are guided by fairness and integrity. We follow through and strive to do what is right.
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We are accountable for individual and corporate excellence. We innovate, take reasonable risks, learn from our mistakes, and always strive for improvement.
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