New features in IssueTrak allow users to link related issues to a single global issue. Issues can then be worked individually or from the global issue. Updates to the global issue can automatically propagate to the linked issues.

When support staff members are out of the office, IssueTrak will now automatically assign issues to a designated backup and send the appropriate notifications.

IssueTrak will automatically escalate an issue based on escalation rules you create. The escalation rule can change the priority and staff assignment of the issue.

IssueTrak allows users to spot trends and improve performance by building powerful reports and delivering them on a regularly scheduled basis to a targeted audience via email.

IssueTrak offers you the flexibility to create tailored Web portals for your customers by customizing display names, logos, color schemes, and creating unique knowledge bases, dashboards and reports.

When entering an issue in IssueTrak, users or support staff are prompted with intelligent guidance based on the information they are entering. This feature can enhance service by offering troubleshooting or information gathering steps to the user.

Your organization has the flexibility to define how IssueTrak looks and operates. Take advantage of over 50 user and system options to make IssueTrak your own.

Create knowledge base articles from scratch or convert resolutions to issues into articles instantly. Email articles to your customers or allow your customers to search the knowledge base for frequently asked questions, how to articles, and other information.